Customer Success Coach
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Job Description
Customer Success Coach guiding automotive dealers through Volie’s SaaS platform adoption. Analyzing metrics, coaching clients, and identifying expansion opportunities.
Responsibilities:
- Guide clients through best practices to maximize software adoption and efficiency
- Deliver educational resources, webinars, and tutorials relevant to dealer success
- Collaborate with assigned customers to improve satisfaction and success by identifying tickets, escalations, and training opportunities
- Conduct regular success check-ins and goal assessments with clients
- Conduct at least one quarterly meeting with stakeholders
- Analyze customer usage patterns and provide tailored recommendations
- Help clients align software with business objectives
- Track and analyze software adoption rates, engagement levels, and key success metrics
- Identify trends and proactively address potential issues
- Provide actionable insights based on data-driven assessments
- Identify customer needs and recommend additional features, upgrades, or services
- Relay customer feedback to internal teams for product improvements
- Partner with stakeholders on reporting, ROI, and thought-starter conversations
Requirements:
- 3+ years of experience in customer service, onboarding, or client support
- Automotive BDC experience preferred
- Strong communication and coaching skills with a consultative approach
- Experience working with SaaS or software platforms preferred
- Ability to analyze data and translate insights into actionable recommendations
- Passion for helping customers succeed and drive business outcomes
- Include three references with application
Benefits:
- Opportunities for professional growth and development
- Collaborative work environment where insights and feedback help shape products
- Paid holidays
- PTO
- 401(K)
- Company-provided tools and onboarding resources
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