Customer Success Manager – m/f/d
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Customer Success Manager ensuring clients love our product and coaching them on effective use. Collaborating with the product team to enhance software in the real estate industry.
Responsibilities:
- As the point of contact for product and technical questions at onpreo, you ensure our customers and users love our product and company.
- You develop solutions to sustainably train customers in the effective use of our product.
- You continuously increase customer value by initiating up- and cross-sells for our SaaS solutions.
- Together with the Product team, you optimize and automate our Customer Success processes (e.g., via Intercom, JIRA, Userpilot).
- You coordinate a seamless onboarding and provide comprehensive coaching for new customers.
- You communicate and coordinate customer requests with our Product team, contributing decisively to the ongoing development of our software.
- Together with the team, you further develop the infrastructure for our Customer Success department (expanding ticketing systems, knowledge base, FAQs, etc.).
- You qualify existing customers for upselling potential and present new products and features to them.
- You act as a partner and technical advisor for our customers regarding the use of our software.
- You communicate with customers by phone or through the ticketing system to resolve questions and technical issues quickly.
Requirements:
- You think and act entrepreneurially and are highly driven in your work because you want to make an impact and see results quickly.
- You are software-savvy and ideally have initial experience with software tools such as Userpilot or Intercom.
- You identify opportunities to make processes more efficient and have no problem addressing them.
- Customer contact is not new to you, and you enjoy communicating with clients.
- You are open, empathetic, communicative, and love interacting with customers.
- You work in a structured way and are very reliable.
- You have a solution-oriented mindset and show initiative.
- You speak fluent German.
Benefits:
- Young company with strong growth potential and a high level of trust — ideal conditions if you want to grow professionally and personally, develop your skills, and leave your mark on a fast-moving company.
- Be part of the digital transformation of the real estate industry — one of the world’s largest sectors.
- An international, helpful, and motivated team that looks forward to welcoming you and regular team events.
- An inspiring company culture based on shared values such as drive, positivity, progress, and “Deliver Wow.”
- With “onpreo Flex” you decide where you are most effective.
- Our remote work policy includes the option to work from home or from any location within the United Kingdom or the European Economic Area.
- Two Impact Days you can use to make a difference for the environment and society — one day for an individual project and one for a company-wide initiative. #SocialResponsibility
Similar Jobs
Customer Success Manager – FinTech, DATEV experience
Customer Success Manager in a dynamic startup helping clients in E-Commerce and SaaS. Engaging in support, content creation, and collaborating for customer satisfaction.
HubSpot CRM Specialist
HubSpot CRM Specialist at VIDIZMO, transforming CRM data into actionable insights across Marketing and Sales. Responsible for dashboard management, data analysis, and CRM optimization.
Client Success Manager – Sales and Renewals
Client Success Sales and Renewal Manager at Sage Intacct handling renewals, sales strategies, and client relationships. Driving growth and ensuring client satisfaction across ERP products.
Senior CRM, Lifestyle Manager
Senior CRM/Lifecycle Manager overseeing retention strategies for an app with 600,000+ users. Manage multi-channel campaigns to engage users and improve retention.
Consultor/a Técnico CRM Dynamics 365, Business Central
Consultant specializing in Dynamics 365 and Business Central. Working remotely on optimizing and maintaining CRM tools for multiple clients.
Customer Success Manager
Customer Success Manager for sMedia, building relationships with dealership customers in digital marketing. Focus on driving product innovation and customer satisfaction, while managing key accounts.
Partner Success Manager
Partner Success Manager at Float Health driving referral volume growth across specialty pharmacy partners. Building relationships and executing growth strategies in a fully remote role.
Customer Success Manager, AI & Automation
Customer Success Manager focusing on AI and automation processes for improving customer experience. Collaborating with a small team to manage customer journeys and build automated workflows.
Customer Success Representative
Customer Success Representative performing order management and customer service at Integer. Collaborating with various teams to support customer needs in the medical device field.
Customer Success Manager, Mortgage
Customer Success Manager driving adoption of Argyle's client solutions for strategic customers in the mortgage industry. Managing relationships and enhancing customer value through data analysis and support.
Lead Client Success Manager
Lead Client Success Manager at Bright!Tax managing a team of CSMs and client portfolios. Responsible for client retention, team development, and onboarding new team members in a remote environment.
Customer Success Manager
Customer Success Manager at BrightFire managing client relationships and digital marketing strategies across key accounts. Focus on customer satisfaction, service expansion, and performance metrics.
Customer Success Consultant (Mid-level)
Consultant in Customer Success for a leading dental software company in Brazil. Engage with clients enhancing their success and experience throughout their journey.
Enterprise Customer Success Manager
Enterprise Customer Success Manager at Criteria, managing enterprise accounts and driving measurable business outcomes. Serving as a trusted advisor to C-suite executives and ensuring long-term partnerships.
Customer Success Manager
Customer Success Manager at Givebutter helping nonprofits with impactful fundraising through technology. Responsible for driving customer outcomes, retention, and growth across accounts.
Senior Customer Success Manager
Senior Customer Success Manager driving product adoption and maintaining customer partnerships for a growing SaaS company. Engaging with customers and managing onboarding for successful long-term relationships.
Senior Customer Success Specialist
Senior Customer Success Specialist at InsCipher handling customer escalations and support processes. Collaborating with various internal teams to provide solutions for client issues and maximize support effectiveness.
Client Success Manager
Client Success Manager responsible for client relationship management in a fast-paced digital marketing agency. Ensuring project success and high client satisfaction through effective communication and organization.
Customer Success Manager
Customer Success Manager at StarTech.com building technology relationships within Global 5000 organizations. Leading strategic customer engagement to drive long-term loyalty and revenue growth.
Director, Client Success
Director, Client Success leading client engagement and revenue growth strategies at Sodexo. Overseeing the Clients for Life process and implementing retention strategies across Canada.