Success Manager
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Job Description
Success Manager onboarding schools and driving adoption of Amira’s AI-powered reading platform. Training educators, analyzing usage, and improving student literacy outcomes across U.S. districts.
Responsibilities:
- Lead and project manage all aspects of new school and district implementations, from technical setup to user training, ensuring a timely and successful launch
- Design and deliver engaging training and professional development sessions for teachers, coaches, and school administrators, both virtual and on-site
- Monitor product usage data to identify trends, celebrate successes, and address adoption risks
- Develop and execute data-driven intervention plans for at-risk users or schools
- Build collaborative relationships with Curriculum Directors, Principals, Instructional Coaches, and teacher leaders
- Consult with schools on best practices for integrating Amira into existing curricula and instructional routines
- Distill why the product is working well or failing to deliver value and convey actionable feedback to R&D
- Proactively identify and mitigate customer concerns or issues
- Track KPIs including gross renewal rate, customer satisfaction, time-to-value, product adoption and usage metrics, and customer health score
Requirements:
- 3-5 years of experience in customer success, implementation, professional development, or a former K-12 educator role (e.g., Instructional Coach, Teacher)
- Experience implementing software solutions, preferably in the Education SaaS industry
- Experience delivering professional development or training to adults
- Strong project management and organizational skills
- Ability to analyze data to derive actionable insights
- Excellent communication and presentation skills
- Deep empathy for the challenges and goals of educators
- 50% travel associated with this role
- Preferred: Experience in education administration and/or a start-up organization
Benefits:
- Competitive Salary
- Medical, dental, and vision benefits
- 401(k) with company matching
- Flexible time off
- Stock option ownership
- Cutting-edge work
- The opportunity to help children around the world reach their full potential
- Mission-driven work supporting literacy development for PreK-7 students across the country
- Technical innovation working at the forefront of AI-enabled customer success
- Strategic impact directly influencing revenue and shaping service to millions of students
- Growth opportunity to build and scale automation infrastructure as the company and team grow
- Collaborative culture with a small, focused team where contributions are visible and valued
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