Customer Success Manager
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Customer Success Manager guiding ServiceTitan customers to adopt software, improve operations, and achieve measurable ROI. Managing strategic relationships across approximately 75+ accounts.
Responsibilities:
- Serve as the dedicated Customer Success Manager for approximately 75+ assigned accounts
- Act as the primary point of contact and strategic business advisor
- Understand customer goals, challenges, and success metrics and align ServiceTitan solutions to drive ROI
- Build and maintain senior-level relationships to support customer confidence, loyalty, and retention
- Guide customers in maximizing ServiceTitan usage
- Identify high-impact opportunities to improve performance and efficiency
- Create and execute customer value plans demonstrating measurable business impact and ROI
- Analyze account health, usage data, and engagement trends to identify risks and deliver interventions
- Contact customers through calls, emails, and digital campaigns
- Provide product guidance, training, and best practices
- Increase customer satisfaction, loyalty, NPS, referrals, and case studies
- Collaborate with Support, Product, Onboarding, and Sales
- Own escalations and drive rapid issue resolution
- Synthesize customer feedback to influence product and process improvements
- Maintain detailed account documentation and track progress toward goals
- Manage multiple priorities and ensure timely follow-ups
Requirements:
- Proven experience in customer-facing roles such as Customer Success, Account Management, or Sales
- Passion for customer success
- Curiosity and a learning mindset
- Strong ownership mentality
- Exceptional communication and relationship-building skills
- Ability to simplify complex concepts and inspire confidence
- Problem-solving and conflict-resolution skills
- Ability to drive alignment across cross-functional teams
- Highly organized, detail-oriented, and proactive
- Ability to manage multiple accounts and projects effectively
- Comfort interpreting engagement and usage metrics
- Collaborative team-player mindset
- Expected travel of up to 10% for client meetings, site visits, and team collaboration
- Preferred: experience in project management or business consulting
- Preferred: familiarity with Salesforce, Gainsight, Tableau, and/or ServiceTitan
- Understanding of business performance analytics and operational workflows
- Ability to connect technology to measurable business results
Benefits:
- Flexible time off
- Learning and development opportunities
- Comprehensive onboarding program
- Leadership training for Titans at all levels
- Programs and events
- Bonusly rewards
- Peer-nominated awards
- Company-paid medical, dental, and vision
- 100% employer-paid options and 90% coverage for dependents
- FSA and HSA
- 401k match
- Telehealth options, including One Medical memberships
- Parental leave and support
- Up to $20k in fertility services, including IUI and IVF
- Surrogacy and adoption reimbursement
- On-demand maternity support through Maven Maternity
- Free breast milk shipping through Maven Milk
- Pet insurance
- Legal advisory services
- Financial planning tools
- Equity
- Variable commission plan
Similar Jobs
Client Success Manager – Workday
Workday AMS Client Success Manager leading managed services delivery and client relationships. Supporting Huron’s consulting clients with SLAs, governance, optimization, and growth.
Customer Success Manager, PubSec
Manager leading GitLab’s North America Customer Success team for its DevSecOps orchestration platform. Driving adoption, measurable outcomes, account health, and customer advocacy.
Director, Client Success
Director leading client success, renewals, and AI optimization for HST Pathways’ healthcare SaaS platform. Managing teams and improving adoption, retention, and operational performance.
Customer Success Manager
Customer Success Manager guiding onboarding, retention, and growth for US accounting firms and businesses building remote finance teams. Improving client processes and relationships.
Senior Customer Success Manager – Enterprise, Consulting
Senior Customer Success Manager advising enterprise leaders on Boardwise’s board management software, governance, and collaboration processes. Driving adoption, renewals, and organisational change.
Assistant, Customer Success Director
Remote Virtual Assistant supporting GetWing’s Director of Customer Success with scheduling, coordination, follow-ups, records, and reporting. Helping keep Customer Success operations organized.
Customer Success Representative
Customer Success Representative supporting Lamb Weston’s foodservice customers across Oregon. Managing leads, retention, distributor partnerships, and sales enablement.
Senior Meta Ads, Client Success Manager
Senior Meta Ads and Client Success Manager driving qualified leads and ROI for a Sydney digital marketing agency. Managing campaigns, budgets, optimisation, and client relationships remotely.
Manager, Customer Success Team – Mid-Market
Customer Success Manager leading CSM teams, retention, and revenue growth for Leap Tools’ interior décor visualization technology. Coaching teams and solving customer challenges remotely across Canada.
Principal Customer Success Manager
Principal Customer Success Manager owning strategic enterprise accounts for Commerce’s AI-driven ecommerce ecosystem. Driving adoption, renewals, expansion, advocacy, and executive customer outcomes.
Customer Success Engagement Manager
Customer Success Engagement Manager leading customer analytics engagements and AI solution implementations. Viaduct helps manufacturers improve yield, eliminate rework, and reduce operational costs.
Customer Success Manager
Customer Success Manager managing FoodChain ID client accounts, renewals, and product adoption. Partnering cross-functionally to deliver measurable customer value.
Mid-Market Customer Success Manager
Customer Success Manager managing mid-market accounts for Riverside’s AI-powered content creation platform. Driving adoption, retention, renewals, and expansion through strategic customer guidance.
Customer Success Manager
Customer Success Manager growing Ordio’s all-in-one HR platform for deskless-workforce companies. Driving onboarding, renewals, upselling, expansion, and net revenue retention.
Customer Success Manager
Customer Success Manager translating SEO, AI search and PPC performance into measurable client outcomes. Driving retention, reporting, projects and expansions for Measure Marketing's B2B clients.
Coordinator – Sportsbook CRM
Sportsbook CRM Coordinator executing conversion, retention, and reactivation campaigns for Hard Rock Digital's online sportsbook and casino business. Coordinating messaging across marketing and operational teams.
Senior Customer Success Executive – ServiceNow
Senior Customer Success Executive guiding enterprise customers through strategic ServiceNow transformations. Driving platform adoption, retention, executive alignment, and expansion for an AI business-reinvention platform.
Customer Success Manager – AI-native B2B SaaS
Customer Success Manager owning European SMB and mid-market accounts for Tidio’s AI-powered customer service platform. Driving adoption, retention, renewals, and expansion.
Director, Sales & Customer Success
Sales director leading specialty sales and customer success for Empower’s evidence-based behavioral health and community care programs. Building pipeline discipline, cross-sell strategy, AI-enabled workflows, and a regional pod model.
Customer Success Manager
Customer Success Manager managing healthcare customer accounts and adoption outcomes. Guiding users toward measurable value from WellHive’s platform.