Sales and Client Success Manager
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Job Description
Client Success Manager driving new business, renewals, and account growth for Sibylline’s intelligence platform. Supporting security and risk clients across the UK and Europe.
Responsibilities:
- Drive new business and client retention for Sibylline’s intelligence platform
- Build a pipeline of new clients across the UK and Europe
- Manage a portfolio of existing accounts
- Represent Sibylline at industry events
- Generate new leads through outreach, networking, and event follow-up
- Run discovery conversations and product demonstrations
- Understand prospects’ intelligence requirements and demonstrate how the platform meets them
- Prepare and price proposals with support from senior colleagues
- Attend and help staff industry events, conferences, and exhibitions across the UK and sometimes internationally
- Act as the main point of contact for existing platform clients
- Support onboarding and encourage adoption across client teams
- Manage renewals and identify account expansion opportunities
- Support preparation and administration of client contracts and order forms
- Capture client feedback and feature requests for the product team
- Maintain accurate CRM records of client activity, pipeline, and forecasts
- Perform other duties as assigned
Requirements:
- Excellent written and spoken English
- Strong, demonstrable interest in security and intelligence
- Ability to work under pressure and demonstrate leadership when required
- Ability to collaborate effectively in teams
- Excellent attention to detail
- Driven and curious self-starter able to work with increasing independence
- Excellent written and verbal communication skills, including confidence presenting to and building rapport with clients
- Organised, methodical, and detail oriented, with excellent time management and prioritisation skills
- Ability to handle sensitive client information confidentially
- Strong interpersonal and relationship-building skills
- Comfortable learning and demonstrating software products
- Genuine interest in geopolitics, security, and global affairs
- Good working knowledge of Microsoft Office, including Excel, PowerPoint, Word and Dynamics
- Bachelor’s degree in International Relations, Politics, Security Studies, Business, Marketing, or a related field; or equivalent professional experience
- 1 to 3 years of experience in sales, business development, account management, or a client-facing role
- Experience selling software or subscription (SaaS) products is an advantage
- Exposure to the security, intelligence, risk, or defence sector is desirable but not essential
- Able to travel within the UK and internationally as required
- Right to work in the United Kingdom
- A secondary language such as Spanish or German is desirable
Benefits:
- Full support and guidance from the global team
- Structured training on the platform and services
- Ongoing professional development
- Opportunities for career progression
- Exposure to high-profile clients and challenges
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