Customer Success Manager
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Customer Success Manager responsible for managing SaaS customer portfolios at Adtran. Driving customer success through technical skills and relationship-building in the broadband access market.
Responsibilities:
- Analyze customer activity to identify and determine metrics to ensure that customers are leveraging our products effectively and finding value in our services.
- Monitor and identify usage trends to uncover risks and support greater adoption rates.
- Establish and maintain customer relationships to drive upgrade revenue through increased product adoption and usage.
- Become an expert in the products available to our customers and have the ability to educate customers on the use and benefit of our products.
- Work cross-functionally with Sales, Product Development, and Services teams to share customer insights to develop new value propositions, build awareness, and reveal expansion opportunities.
- Partner with sales team to ensure a smooth transition and onboarding experience.
Requirements:
- Bachelor’s Degree (B.S./B.A.) or equivalent experience required.
- 8-12 years of related experience required.
- Experience in Broadband/Telecommunications space preferred.
- 5 years of experience working directly with customers.
- Proven ability to grow enterprise accounts.
- Strong business acumen and communications skills when working with customers.
- Strong customer service skills.
Benefits:
- 20% travel is expected in this position to support ADTRAN’s Sales objectives.
Similar Jobs
Customer Success Coordinator
Customer Success Coordinator at FMG collaborating with clients to build websites and ensure customer satisfaction. Engaging with subscribers through various communication channels while managing multiple projects efficiently.
Mid-Market Customer Success Manager
Customer Success Manager managing Mid-Market customers at BrightHire. Driving implementations and renewals through strategic partnerships and proactive engagements.
Customer Success Associate
Customer Success Associate supporting enterprise clients through onboarding and product adoption. Collaborating with teams to ensure customer satisfaction and long-term relationships.
Customer Success Manager
Customer Success Manager in apex portal Solutions managing post-sale customers to enhance APEX software adoption. Focusing on C-level engagement and relationship building across client organizations.
Customer Success Manager – Key Accounts
Customer Success Manager guiding enterprise-level accounts throughout their journey with Inspectorio. Collaborating to drive platform adoption and measurable business impact in supply chain processes.
Technical Success Manager
Technical Success Manager at a tech startup building future APIs. Driving success for strategic customers while managing complex technical relationships and providing product feedback.
Werkstudent – Customer Success Management
Support innovative start-ups and companies in applying for funding. Responsibilities include data analysis and customer inquiries management.
Customer Success Manager – Intern
Customer Success Intern supporting Customer Success Managers with account activities and engagement metrics in a SaaS environment. Learning-focused opportunity in a fast-paced company.
Enterprise Customer Success Manager
Customer Success Manager responsible for adoption and growth in AI-driven solutions at Revenue.io, ensuring client outcomes and engagement.
Enterprise Client Success Manager
Enterprise Client Success Manager at LearnLux managing enterprise client relationships for financial wellbeing solutions. Driving client engagement and growth through strategic partnerships and data insights.
Manager, Customer Success, Scale
Manager, Customer Success leading a team of Customer Success Managers for Deel in the EMEA region. Focused on client relations and revenue impact in a remote environment.
Customer Success Manager
Customer Success Manager driving adoption and value with Sift’s Digital Trust & Safety solutions for online businesses.
Principal Customer Success Manager
Principal Customer Success Manager overseeing post-sale phases for large enterprise clients at Thrive. Driving successful adoption and engagement of technology solutions for customer success.
Customer Success Specialist
Customer Success Specialist supporting patients to ensure a smooth experience in a healthcare technology company. Focused on communication and operational efficiency throughout the patient journey.
Director of Customer Success
Director of Customer Success fostering deep partnerships with enterprise clients at MetaRouter. Leading strategic advisory and driving value in data privacy and marketing technology.
Customer Success Manager
Customer Success Manager enhancing DroneSense solutions for public safety agencies through technical expertise and strategic customer engagement. Drive retention and account growth while ensuring optimal deployment and utilization.
Customer Success Manager
Customer Success Manager at Samdesk guiding clients through onboarding, adoption, and growth. Ensuring strategic alignment between customer needs and product features to drive meaningful outcomes.
Customer Success Manager
Customer Success Manager responsible for onboarding and customer lifecycle management. Helping clients maximize value from Wati's WhatsApp-first conversational growth platform.
Salesforce CRM System Analyst
Salesforce CRM System Analyst for Michael Baker International supporting Salesforce Sales Cloud. Configuring, optimizing, and supporting CRM processes with strong business and technical collaboration.
Principal Customer Success Manager
Principal Customer Success Manager at Honeywell guiding customer success for ESD/SMB customers. Driving adoption of CLSS offerings and building strategic partnerships in a remote role.