Customer Engagement Specialist
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Job Description
Customer Engagement Specialist managing software compliance and anti-piracy initiatives for global providers in LATAM. Engaging in negotiations and maintaining data integrity across case management.
Responsibilities:
- Facilitate high-level communications regarding software licensing and compliance via email, phone, and video conferencing.
- Conduct thorough research into case details, analyze usage patterns, and maintain meticulous records within the CRM.
- Manage compliance leads and employ professional negotiation tactics to resolve licensing discrepancies.
- Contribute to the internal knowledge base by documenting workflows and generating performance reports.
Requirements:
- 1+ years in Customer Success, B2B Sales, or Regulatory Compliance.
- Professional fluency in English (written and verbal).
- Strong command of Excel/Google Sheets and experience navigating CRM platforms.
- A reliable personal laptop, professional-grade headset, and a stable internet connection.
- Prior experience in software licensing, SAM (Software Asset Management), or anti-piracy (preferred).
- Familiarity with the B2B landscape in Latin America (preferred).
Benefits:
- Professional Development: Gain specialized expertise in international business law, software compliance, and CRM management.
- Flexibility: Enjoy the autonomy of a 100% remote work structure.
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