Customer Success Specialist – Healthcare AI
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Job Description
Customer Success Specialist focusing on AI output review and quality control for a healthcare AI company. Ensuring high standards in communication and operational effectiveness in a remote environment.
Responsibilities:
- Review high volumes of AI-generated call transcripts and text messages for accuracy and quality
- Identify inconsistencies, errors, and edge cases that require human intervention
- Flag missing or delayed system outputs before they become escalations
- Determine the right next step when the AI encounters ambiguous or invalid situations
- Recognize when a conversation or workflow is no longer valid and act on it immediately
- Communicate issues clearly and concisely to internal teams and customers via Slack, Teams, and other platforms
- Structure escalations so the receiving team knows exactly what happened, what needs to happen next, and why
- Maintain professional, calm, and precise communication under time pressure
- Surface recurring patterns and insights to the product and operations team
- Document edge cases and contribute to improving how new scenarios are handled
- Support smooth execution of active pilots and new deployments
Requirements:
- Background as a senior executive assistant, operations coordinator, project manager, or similar high-ownership role
- Exceptional organizational skills and attention to detail under high volume
- Strong written and verbal English communication at a professional level
- Comfortable making decisions independently in ambiguous, fast-moving situations
- Proficient at navigating multiple communication platforms simultaneously including Slack, Teams, and SMS
- Reliable, responsive, and available to work 9 AM to 5 PM Eastern Time Monday through Friday
- Familiarity with EMR or EHR systems, training available for the right candidate
- Experience supporting operations in a healthcare or regulated environment
- Spanish or Mandarin language proficiency
- Exposure to AI tools or AI-powered products
Benefits:
- Paid Time Off in accordance with company policy
- Observance of Holidays per company guidelines
- 100% remote setup so you can work wherever you're most productive
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