Global Delivery Customer Engagement Manager – GCC Africa
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Job Description
Manager in Global Delivery Customer Engagement focusing on client projects and understanding batch products for enhanced service delivery. Collaborating with teams and managing customer strategies within South Africa.
Responsibilities:
- Gain a high level understanding of batch products and which are leveraged by the customers supported in your space.
- Work with your direct team to become familiar with their day-to-day activities and determine where your expertise can help make them successful.
- Build relationships with aligned sales leaders and engage in dialogue referencing customer strategy as it pertains to batch products.
- Work with your team on driving out opportunities for batch consultation and help grow their abilities within this space.
- Leverage historical metrics as a baseline of what good looks like and identify areas of improvement.
Requirements:
- Experience in client-facing functions that support existing and new client deliveries end to end – from initial scoping and quoting through implementation and post-production support.
- Expert in analyzing and documenting business requirements.
- Ability to foster enterprise relationships directly and successfully navigate a matrix organization.
- Experience managing individual contributors on daily workload, change management, issue resolution, and career development.
- 6+ years of professional experience; Bachelor’s degree in finance, management, or computer science or equivalent field.
- Knowledge of the Consumer Credit Reporting Industry and/or Financial Services.
- Ability to: problem solve; make decisions using the appropriate level of information; provide appropriate guidance to others; and balance external and internal requirements.
- Driven by intellectual curiosity and independent thinking.
- Professional, positive, and outgoing demeanor.
Benefits:
- Working hours 3pm -11pm South African time including SA public holidays.
- A minimum of a 100 Meg Fibre line is required.
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