Customer Success Tax Expert – Accounting, Tax
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Customer Success Tax Expert für BuchhaltungsButler, eine cloudbasierte Buchhaltungssoftware für Unternehmen. Betreuung von SaaS- und E-Commerce-Kund:innen sowie Erstellung von KI- und Content-Ressourcen.
Responsibilities:
- Conduct demo calls and actively listen to understand customer needs in the e-commerce and SaaS sectors
- Develop suitable solutions for customers
- Independently manage support tickets
- Find fast, customer-focused solutions
- Work closely with the Onboarding and Automation teams to ensure customer satisfaction
- Further develop existing solutions
- Create blog articles, templates, and help pages
- Support the implementation of the AI and content strategy
Requirements:
- Experience in financial accounting or a solid understanding of tax-related processes
- Experience in direct customer interaction, ideally in a SaaS environment
- Strong ability to identify and understand customer needs
- Ability to define, track, and achieve realistic goals and KPIs
- Excellent written and spoken German and English
- Proficiency with Zendesk, Confluence, Slack, Google Workspace, or similar tools
Benefits:
- Comprehensive onboarding program
- Dedicated mentoring
- Ongoing professional development opportunities
- Regular development discussions
- Annual professional development budget
- Open company culture with flat hierarchies
- No dress code
- Team dinners
- Sports activities
- After-work drinks
- Regular company offsites
- Remote-first work environment or office located directly at Ostbahnhof
- Flexible organization of working hours and workplace
- Attractive compensation package
- 30 days of annual leave
Similar Jobs
Manager, CRM Marketing
CRM Marketing Manager leading lifecycle campaigns, segmentation, and personalization for PrizePicks’ daily fantasy sports platform. Optimizing engagement, retention, and loyalty through data-driven CRM strategy.
Director, Global Customer Success
Director leading global customer success and technical support for IonQ’s quantum and space technology solutions. Owning post-sale outcomes, renewals, mission success, and distributed team scaling.
Customer Success Manager
Customer Success Manager managing Enterprise accounts for Conga, which unifies commercial operations workflows. Driving customer value, retention, expansion, and pipeline through strategic success planning.
Senior Manager, Customer Success
Senior Customer Success leader driving digital adoption, portfolio governance, and value realization for Johnson & Johnson MedTech. Building customer relationships and scaling a digital success operating model.
Partner Success Manager
Partner Success Manager enabling VAR partners to grow Kinaxis’s AI-powered supply chain orchestration business. Driving partner readiness, pipeline governance, co-selling, and customer delivery outcomes in India.
Master’s Scholarship Fellow – Computational Memory, Cognitive CRM, Intelligent Agents
Bolsista mestre pesquisando memória computacional, RAG temporal e agentes inteligentes para o Instituto Itaú de Ciência, Tecnologia e Inovação. Desenvolvendo protótipos e métricas de avaliação contextual.
Manager, VSL Customer Success
Customer Success Manager leading Voyager Sopris Learning’s K-12 education customer-success organization. Building scalable operations across adoption, retention, renewals, expansion, and customer health.
Customer Success Manager, Emerging Accounts
Customer Success Manager driving onboarding, adoption, and retention across Fourth’s SaaS restaurant and hospitality technology accounts. Managing high-volume SMB portfolios through scalable playbooks and automation.
Partnerships Customer Success Manager
Partnerships Customer Success Manager leading strategic partner relationships for Strive Pharmacy, a personalized compounding pharmacy. Driving renewals, expansion, retention, and executive-level partner success.
Customer Success Manager
Customer Success Manager leading CSMs, retention, and expansion strategies for Propelus’s healthcare compliance technology. Using customer data to reduce churn and improve enterprise account outcomes.
Customer Success Manager, Solutions
Customer Success Manager helping Waitwhile’s business customers optimize its wait-management SaaS platform. Owning renewals, expansions, technical solutions, and AI-powered customer support improvements.
Manager, Customer Success
Customer Success Manager leading teams that drive adoption, renewals, and expansion for Ping Identity’s cloud identity and cybersecurity platform. Managing enterprise outcomes, forecasts, KPIs, and cross-functional customer strategy.
Customer Success Team Lead – APAC
Customer Success Team Lead leading APAC support operations for Xapo Bank, a global digital bank. Improving service quality, customer satisfaction, compliance, and team performance.
Customer Success Team Lead – EMEA
Customer Success Team Lead overseeing global customer support operations at Xapo Bank. Coaching advisors, improving QA and CSAT, and driving service KPIs remotely.
Salesforce CRM Analytics
Salesforce Analytics Developer building CRM dashboards, reports, and predictive insights for a Weekday client. Transforming Salesforce data into reliable business intelligence for sales, finance, and operations.
CRM Lead Specialist
CRM Lead Specialist overseeing Klaviyo CRM production, QA, and Specialist teams. Driving lifecycle marketing innovation for Domaine, a Shopify ecommerce design and development partner.
Customer Success Analyst, Mandarin Speaking
Customer Success Analyst guiding renters through qualification for TheGuarantors’ fintech leasing-risk platform. Managing customer pipelines and Mandarin-English communications to drive revenue.
VP, Customer Success
VP leading customer success for Riedel Communications’ broadcast and live-event communication technology across the Americas. Driving retention, expansion, operational excellence, and customer advocacy.
Customer Success Manager
Customer Success Manager guiding APAC B2B flight-platform customers through onboarding and production support. Tripstack connects airlines and travel businesses through virtual interlining technology.
Director, Customer Success – Gracenote Division
Director leading enterprise customer success, retention, and growth for Gracenote, Nielsen’s entertainment metadata business. Managing global accounts, CSM teams, product adoption, renewals, and strategic client partnerships.