Customer Support Agent, German / English
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Job Description
Customer Support Agent bei 5CA, einer globalen Remote-CX-Firma für Gaming- und Tech-Marken. Betreuung von Kund:innen auf Deutsch und Englisch über mehrere Supportkanäle.
Responsibilities:
- Support customers of multinational companies in the consumer electronics and e-commerce sectors.
- Serve as the first point of contact for customers.
- Communicate with customers via email, live chat, social media, and phone.
- Handle customer inquiries calmly and professionally.
- Analyze issues and assist customers in resolving them.
- Complete guided training and continue developing your skills.
Requirements:
- You speak German at an advanced level (at least C1) and English at an intermediate level (at least B2).
- You are interested in e-commerce, consumer electronics, and customer satisfaction.
- You are open to working with new technologies and products.
- You learn quickly, take initiative, and have strong troubleshooting skills.
- You have a dedicated, quiet workspace at home.
- Customer service experience is an advantage but not required.
- Internet speed of at least 15 Mb/s download and 15 Mb/s upload, with international latency below 120 ms.
- At least 8 GB of RAM.
- 64-bit version of Windows 11 or later (excluding Windows S mode) or macOS 13 or later.
- Intel Core i5-8300H or an equivalent or better processor.
- Integrated graphics.
- A smartphone for two-factor authentication running Android 10.0 or later or Apple iOS 16.0 or later.
Benefits:
- The flexibility to work 100% remotely, with no commuting time or travel costs.
- Innovative digital tools and comprehensive training, including access to our online training library.
- Various learning and career development initiatives throughout the year.
- Fun employee activities and the opportunity to participate in 5CA communities such as 5CA Connect, Pride, and 5CA Gamers.
- A relaxed, diverse, and inclusive company culture.
- A remote-first work environment.
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