Customer Support Agent
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Customer Support Agent solving customer problems while enhancing an AI-first support team. Working remotely from Spain for a marketplace of luxury items.
Responsibilities:
- Resolve customer tickets across email and chat, investigating root causes rather than patching symptoms
- Review and improve the AI agent's responses, handle its escalations, and close the gaps it misses
- Triage incoming tickets, judge what's urgent, and route the rest
- Handle moderation queries (reviewing listings and content that need a human call)
- Keep the knowledge base accurate and up to date
- Spot recurring problems and surface them to product, sales, and engineering to fix at the source
Requirements:
- Fluent, professional English (Spanish, French, German, or Italian is a plus)
- Prior support or ops experience, ideally at a marketplace or SaaS platform
- Hands-on with a CRM or support tool (HubSpot, Intercom, Zendesk, Freshdesk, Help Scout, or Gorgias)
- Methodical, detail-oriented, and calm under pressure
- Self-directed but collaborative, comfortable owning a problem end to end
- Genuinely curious about how the product and systems work
- At ease in a fast-changing environment
Benefits:
- Competitive salary
- Flexible working hours
- Professional development budget
- Home office setup allowance
- Global team events
Similar Jobs
Customer Service Representative
Customer Service Representative delivering high-quality customer experiences in a remote role. Managing interactions across multiple channels and ensuring fast and accurate responses.
Customer Service Representative
Customer Service Representative managing overnight customer inquiries via phone and email, offering service during late-night operations. Remote role requires applicants to be located in Canada.
Customer Service Representative – Overnight Shift
Customer Service Representative providing support for customer inquiries and ticket purchases. Engaging in customer service interactions during overnight shifts from Canada.
Customer Service Representative – Luxury Retail
Customer Service Representative providing luxury retail support from Canada. Engaging with customers through white glove service and expert product recommendations.
Customer Service Representative – Overnight Shift
Customer Service Representative supporting customers through inbound calls and emails during overnight operations in Canada. Delivering exceptional experiences and resolving inquiries effectively.
Contact Center Customer Experience Specialist – Bilingual, Spanish
Contact Center Customer Experience Specialist at U.S. Bank supporting customer inquiries and resolving problems via phone and email. Handling complex issues and ensuring customer satisfaction in a remote setting.
Account Manager – BPO, Customer Experience
Account Manager in a BPO role focusing on customer experience for e-commerce brands. Responsible for operational excellence and strategic customer relationships within a global team setup.
Senior Customer Experience Specialist
Contact Center Specialist providing customer support at U.S. Bank. Managing customer inquiries and resolving issues in a fast-paced environment.
Customer Support Specialist
Customer Support Specialist providing written support to fitness studio members. Managing inquiries and ensuring a warm, helpful communication tone.
Kundenbetreuer, Buchhaltung – Steuerfachangestellte:r, Fachwirt:in
Join BuchhaltungsButler as a Customer Support representative with a focus on Accounting. Handle demo calls and support tickets while working remotely.
Customer Support Specialist
Customer Support Specialist providing excellent support to clients' customers remotely. Collaborating with teammates and troubleshooting issues while maintaining accurate records in the U.S.
Mandarin-English Bilingual Healthcare Customer Service Representative
Bilingual Healthcare Customer Service Representative engaging with consumers over the phone. Providing support related to healthcare benefit needs with an emphasis on customer experience.
Senior Bilingual Customer Service Representative – French, English
Senior Bilingual Healthcare Customer Service Representative providing exceptional service remotely in Canada. Answering customer inquiries and scheduling maintenance appointments with compassion.
Customer Support Associate
Insurance Customer Support Associate providing concierge level support to brokers in healthcare insurance. Building rapport and educating on benefits, claims, and billing processes.
Travel Support Specialist
Remote Travel Support Specialist assisting clients with travel-related questions and booking coordination. Ideal for friendly individuals with strong communication skills interested in the travel industry.
Customer Service Representative – Travel
Customer Service Representative assisting clients with travel inquiries and arrangements. Working remotely to provide support before and after travel with a focus on communication and organization.
Travel Support Specialist
Remote Travel Support Specialist assisting clients with travel inquiries and coordinating travel options. Ideal for individuals with strong communication skills and interest in the travel industry.
Customer Service Representative – Travel
Remote Customer Service Representative assisting clients with travel inquiries and arrangements. Ideal for service-focused individuals in a flexible remote environment.
Customer Service Representative – Travel
Customer Service Representative providing travel assistance and coordinating arrangements for clients. Working remotely to deliver excellent customer service in the travel industry.
Sales Support Representative
Sales Support Representative working with provided and self-generated leads for veterans' services. Collects documentation, qualifies leads, and provides guidance through the filing process.