Customer Support Executive
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Job Description
Customer Support Executive assisting Foodme.Mobi customers remotely in Hyderabad. Handling inquiries, troubleshooting issues, documenting interactions, and meeting service performance targets.
Responsibilities:
- Respond promptly and professionally to customer inquiries via phone, email, chat, or other communication channels
- Address customer complaints, concerns, and requests with patience and empathy
- Develop a deep understanding of the company's products or services
- Educate customers on product features, benefits, and usage
- Identify and assess customer issues, troubleshoot problems, and provide solutions or guidance
- Escalate complex or unresolved issues to higher-level support or management as needed
- Maintain detailed records of customer interactions, including inquiries, resolutions, and feedback
- Use customer relationship management (CRM) systems to log and track support tickets and customer data
- Communicate effectively and professionally, both verbally and in writing
- Collect and relay customer feedback and suggestions to improve products, services, or processes
- Stay up-to-date with product/service knowledge through training and self-study
- Attend regular training sessions to enhance customer support skills
- Collaborate with team members and other departments to resolve customer issues efficiently
- Share knowledge and best practices with colleagues
- Meet or exceed performance metrics, such as response times, resolution rates, and customer satisfaction scores
Requirements:
- 1–3 years of work experience
- High school diploma or equivalent; some roles may require a bachelor's degree
- Excellent communication skills, both verbal and written
- Empathetic and patient demeanor when dealing with customers
- Problem-solving and critical-thinking abilities
- Familiarity with customer support software and CRM systems is a plus
- Ability to work in a fast-paced and dynamic environment
- Time management skills to handle multiple inquiries efficiently
- Flexibility to work shifts, including evenings, weekends, and holidays, if required
- Available to work as per EST Time Zone, 9:00am–5:00pm
Benefits:
- Remote Job
- Friendly Work Environment
- Guaranteed Growth
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