Customer Support Representative, Hindi, Urdu, Punjabi Speaker
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Job Description
Customer Support Representative ensuring customer satisfaction and providing assistance for Whizz’s electric bikes. Collaborating with gig workers to enhance their mobility experience through excellent service.
Responsibilities:
- Efficiently handle a large number of chats and calls (no cold calling)
- Proactively provide in-depth details about our electric bikes and arrange appointments
- Address customer concerns and objections diligently, ensuring their satisfaction
- Use selling techniques to offer our additional products to existing customers or turn potential customers into our clients
Requirements:
- Excellent knowledge of English (at least C1 - Advanced level)
- Hindi, Urdu, Punjabi native/fluent speaker
- 1+ years of experience in customer support or sales
- High-speed internet connection
- Availability to work on the New York time zone schedule (New York Time)
- Exceptional problem-solving and negotiation skills
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