Customer Support Specialist
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Job Description
Customer Support Specialist providing world-class support for clients at Humand. Responsible for resolving customer inquiries and improving processes with innovative solutions.
Responsibilities:
- Brindar atención de calidad mundial a colaboradores de nuestros clientes más importantes.
- Realizar el soporte diario de Humand en distintos clientes de Latinoamérica.
- Identificar inconvenientes y ayudar a resolverlos con velocidad y calidez.
- Contactar a los líderes de RR. HH. de distintas empresas, a quienes vas a brindarles apoyo y capacitación a la hora de resolver sus inquietudes.
- Capacitar a nuestros clientes y educarlos con el uso de nuestra plataforma.
- Realizar el reporting y seguimiento de sus inconvenientes, recopilando feedback para nuestro equipo de Producto.
- Entender los problemas de los clientes para ayudarlos a mejorar sus procesos con ideas innovadoras para ellos.
Requirements:
- Experiencia mínima de 1 años en Soporte al Cliente o Customer Experience (excluyente).
- Inglés avanzado (excluyente).
- Disponibilidad para trabajar en horario de 12 a 21hs ARG (excluyente).
- Conocimientos y curiosidad por uso de herramientas de IA.
- Conocimientos básicos de desarrollo web o comodidad con herramientas de programación.
- Excelentes habilidades de comunicación, con empatía y simpatía.
- Manejo ágil de múltiples clientes en simultáneo.
- Creatividad para pensar ideas de soluciones inteligentes: ir más allá del típico caso de uso para cada cliente encontrando "hacks" y "workarounds" a los obstáculos.
- Capacidad de adaptación para el ambiente en constante evolución de una startup en muy rápido crecimiento.
- Priorización y organización de tu tiempo y el de los clientes.
Benefits:
- Brindar atención de calidad mundial a colaboradores de nuestros clientes más importantes.
- Realizar el soporte diario de Humand en distintos clientes de Latinoamérica.
- Identificar inconvenientes y ayudar a resolverlos con velocidad y calidez.
- Contactar a los líderes de RR. HH. de distintas empresas, a quienes vas a brindarles apoyo y capacitación a la hora de resolver sus inquietudes.
- Capacitar a nuestros clientes y educarlos con el uso de nuestra plataforma.
- Realizar el reporting y seguimiento de sus inconvenientes, recopilando feedback para nuestro equipo de Producto.
- Entender los problemas de los clientes para ayudarlos a mejorar sus procesos con ideas innovadoras para ellos.
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