Customer Support Specialist
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Job Description
Customer Support Specialist handling customer inquiries, coordinating bookings, and maintaining patient records for Smartway Energy Ltd. Supporting daily operations and ensuring efficient communication.
Responsibilities:
- Answer incoming phone calls and respond to email enquiries professionally.
- Coordinate bookings and follow-up appointments.
- Accurately input and maintain patient records.
- Process administrative tasks and patient documentation.
- Support the day-to-day operation.
Requirements:
- Excellent computer literacy and confidence using technology.
- Strong knowledge of Microsoft Office, particularly Excel and spreadsheets.
- Fast and accurate typing and data entry skills.
- Excellent verbal and written communication skills.
- Strong organisational and multitasking abilities.
- Ability to work independently and as part of a team.
- Previous customer service, administration, or data entry experience is desirable.
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