Customer Support Specialist, French-Speaking
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Job Description
Customer Support Specialist handling French-speaking inquiries via email and social media for a European beverage brand. Engaging with a community for a positive customer experience and brand loyalty.
Responsibilities:
- Handle customer inquiries in French via email and social media (Instagram, TikTok, Discord), maintaining a fast, empathetic, and authentic brand voice.
- Manage the end-to-end customer journey, including order processing, shipment tracking, and returns using Gorgias and Shopify.
- Actively engage with the community to build long-term loyalty and turn customers into brand advocates.
- Provide flexible support during product launches and promotional spikes to ensure consistent response times.
- Maintain high standards for customer satisfaction (CSAT) and professional communication.
Requirements:
- Native or professional-level fluency in French (C2) with exceptional written communication skills.
- 1–3 years of experience in Customer Support or Community Management, ideally in D2C or E-commerce.
- Flexibility & Availability: Ability to work a flexible schedule of 30–40 hours per week.
- Shift Alignment: Comfortable working later shift coverage to meet market demand.
- Vibe-Check: Energetic, proactive, and a real team player who thrives in a fast-paced, remote startup environment.
Benefits:
- Global Work Exposure: Collaborate with dynamic, forward-thinking teams across international markets.
- Flexible Remote Work: Benefit from a fully remote position with a flexible hour structure (30–40 hours per week).
- Learning & Development: Access opportunities to build your skills in a hyper-growth startup environment.
- Supportive Environment: Be part of an inclusive, high-performing culture that values your unique perspective.
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