Customer Support Specialist
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Job Description
Customer Support Specialists providing assistance via chat and email for a leading fintech company. Responsible for troubleshooting inquiries, ensuring customer satisfaction, and compliance.
Responsibilities:
- Provide friendly, efficient, and accurate support to customers through chat and email
- Troubleshoot product questions, account issues, payments, and general inquiries
- Follow internal procedures to ensure compliance, safety, and customer protection
- Work in rotating shifts, including occasional weekends, to support our European customer base
- Represent the voice of the customer internally, helping shape future improvements
Requirements:
- Excellent written and spoken English
- Strong communication skills
- Attention to detail and a problem solving mindset
- Comfortable working in rotational shifts (including some weekends and evenings)
- Curious, motivated, and eager to learn about fintech, payments, and crypto
- Previous experience in customer support is a plus
- Eligibility to work as a Freelancer (12 month services contract)
Benefits:
- Above market rate salary for junior roles
- Telework allowance for remote work
- All the tech you need (laptop and accessories)
- Opportunity to join the hottest fintech in town, growing fast and backed by a world class team
- Real career development opportunities: you grow as we grow
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