Customer Technical Support Specialist – 2nd Shift
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Job Description
Customer Technical Support Specialist for Beckman Coulter Diagnostics providing technical support remotely. Responsible for resolving hardware, software, assay, and training issues for laboratory diagnostics.
Responsibilities:
- Provide technical support to customers through telephone and other forms of communication
- Resolve technical issues related to Hardware, Software, Assay and Training
- Distinguish between hardware, reagent and software issues and provide appropriate resolutions
- Mentor and assist peers in routine trouble shooting
Requirements:
- Associate, vocational or equivalent degrees in biology, clinical lab science, biomedical engineering, electrical engineering, chemistry
- 3+ years of lab or field experience
- Ability to clearly articulate and provide direction over the phone or via email
- Previous troubleshooting experience on electromechanical instrumentation is a plus
- Previous experience in a medical technology call center or experience in a medical laboratory is a plus
- Experience in a Customer Service environment is a plus
Benefits:
- Paid time off
- Medical/dental/vision insurance
- 401(k) plan
- Flexible work arrangements
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