Senior Technical Support Analyst
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Job Description
Technical Support Senior Analyst at Cigna automating Document Source Tool supporting health policies and certificates. Collaborating on compliance and enhancing product solutions with regulatory teams.
Responsibilities:
- Ensure all content is accurate and compliant with product and regulatory requirements
- Review state and federal legislation, product enhancements, and miscellaneous text from the State Filing team and enter updates into the DST system
- Automate, code, and test language updates for the non‑Facets DST system, including impact analysis and ePro‑to‑DST variable mapping
- Perform user acceptance and system acceptance testing to support scheduled monthly system releases
- Contribute to operational and efficiency initiatives, including coding and testing
- Support Contract Analysts with technical and training advice related to the DST System
Requirements:
- High school diploma or GED, required; bachelor’s degree preferred
- Solid understanding of health plan products, benefits, funding types and other healthcare industry concepts and terminology, required
- Knowledge of contract production using the DST System (Document Source Tool), highly preferred
- Technical and navigational proficiency in the Microsoft Office suite (Excel, Outlook, Word) required; PowerPoint and Access preferred
- Specific proficiency in MS Word, with emphasis on styles and formatting, preferred
- Working knowledge of Basic Logical Coding Concepts, preferred
- Excellent attention to detail with strong analytical and problem‑solving skills to support testing, implementation planning, and defect troubleshooting, required
- Strong organizational skills for tracking progress across multiple projects, required
- Demonstrates excellent communication and interpersonal skills, required
- Ability to work effectively in a fast‑paced, complex environment while delivering high‑quality results and meeting project deliverables, required
Benefits:
- medical, vision, dental, and well-being and behavioral health programs
- 401(k)
- company paid life insurance
- tuition reimbursement
- a minimum of 18 days of paid time off per year
- paid holidays
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