Analista de Suporte Jr – Eng. Civil
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Job Description
Supporting customer inquiries via chat and ticket in a SaaS company focusing on the construction industry. Analyzing doubts and maintaining technical documentation for AI-powered products.
Responsibilities:
- Atender chamados via chat e ticket, com foco em qualidade e resolução assertiva;
- Analisar e solucionar dúvidas relacionadas ao produto;
- Produzir e manter artigos técnicos na base de conhecimento;
- Realizar testes no sistema para diagnóstico de erros e validação de soluções;
- Mentalidade digital, curiosidade por novas tecnologias e interesse em entender como a Inteligência Artificial pode transformar processos, experiências e resultados.
Requirements:
- Graduação completa ou cursando em: Engenharia Civil, Produção, Administração ou áreas correlatas;
- Experiência prévia em atendimento ao cliente em ambientes de suporte;
- Vivência com ferramentas de atendimento, como, Freshdesk, Zendesk ou similares;
- Experiência com documentação técnica e produção de conteúdo para base de conhecimento
- Conhecimento ou interesse em tecnologias de Inteligência Artificial: ferramentas, aplicações e conceitos.
Benefits:
- Vale-alimentação/Vale-refeição;
- Plano de saúde e odontológico;
- Auxílio Home Office;
- Participação nos Lucros e Resultados;
- Voucher para Kit Setup;
- Seguro de vida;
- Day Off aniversário;
- Programa de promoção à saúde e bem-estar;
- Parcerias e descontos.
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