L2 Technical Support Representative – Shifting Schedule
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Technical Support Representative providing customer support for Twoconnect, ensuring efficient handling of enquiries and maintenance of customer support tickets.
Responsibilities:
- Provide front-line technical and customer support across multiple channels
- Respond to customer enquiries about products and services through online messages, email, and phone.
- Provide front-line support across technical, service, delivery, and logistics-related enquiries.
- Create and manage customer support tickets to track progress and resolution of customer queries.
- Troubleshoot questions relating to setup, configuration, maintenance, delivery, and logistics.
- Redirect customers to the appropriate agency or internal department where required.
- Escalate customer complaints or unresolved issues to the relevant support team.
- Arrange appointments and follow up with customers after initial contact where needed.
- Maintain accurate records of customer interactions, actions taken, and next steps.
- Provide general customer support across a range of operational and service-related matters.
- Ensure inbound and outbound communication reflects a professional, responsive, and customer-focused standard.
- Support continuity across support functions as a floating resource where required.
- Other position-level duties as they arise.
Requirements:
- 3-5+ years’ experience in technical support, customer support, or a similar service-focused role.
- Bachelor’s degree in a related field or equivalent practical experience.
- Familiarity with CRM software and/or ticketing systems.
- Ability to learn new systems, products, and processes quickly with strong attention to detail.
- Ability to work with minimal supervision and demonstrate a self-starter mindset.
- Excellent written and verbal communication skills.
- Strong problem-solving and troubleshooting skills.
- Ability to work effectively within a team environment.
- Positive, can-do attitude with a strong willingness to learn.
- Takes initiative and is self-motivated.
- Ability to manage multiple enquiries and priorities in a fast-paced support environment.
- Strong customer service mindset with the ability to communicate clearly and professionally.
Benefits:
- Work from home
- Mon - Fri: 7:00 AM – 4:00 PM PHT(evening schedule as required)
- HMO with 1 free dependent and medical reimbursements
- Government-mandated benefits
- Work from home allowances
- Opportunities to work with leading companies in Australia and beyond
- Training programmes for career development
- Engaging company outings, team activities and wellness sessions
- Supportive, inclusive culture
- Dedicated managers focused on your growth and success
Similar Jobs
Scientific and Technical Support
Scientific & Technical Support for Oregon Washington Coastal Office at Lynker Corporation. Providing compliance consultations and environmental impact evaluations for marine and aquatic projects.
Coder 2, Coder 3, Technical Analyst
Coder 2 position at Wellstar, responsible for accurate medical coding and data abstraction. Join Georgia’s largest integrated healthcare system supporting patient care through coding excellence.
Technical Support Engineer
Technical Support Engineer at TrueML diagnosing complex system failures and empowering the team with documentation and insights. Focused on improving customer experiences through enhanced technical support.
Senior Technical Support Analyst
Technical Support Senior Analyst at Cigna automating Document Source Tool supporting health policies and certificates. Collaborating on compliance and enhancing product solutions with regulatory teams.
Junior Application Support Analyst
Junior Application Support Analyst providing primary customer service support to internal employees. Managing incident tickets and collaborating with technical teams to resolve complex problems.
Support Technician
Support Technician providing technical support for MCCi's JustFOIA and GovBuilt software platforms. Assisting clients with hardware, software, and network issues remotely.
Technical Support Engineer
Technical Support Engineer resolving complex technical issues for customers using fal’s AI platform. Collaborating with teams to enhance products and write technical documentation.
Service and Support Engineer
Service and Support Engineer at RIEDEL Communications, providing customer support for live production tools and solutions. Responsible for commissioning, training services, and customer satisfaction.
Junior Support Technician – Inventory Management
Técnico de Suporte Junior handling inventory management and updates for Voke. Collaborating in an innovative environment with a focus on technology and sustainability.
Senior Manager, Premium Support Engineer – Databolt
Senior Manager leading a support team for Capital One Software's Databolt platform. Driving strategic initiatives and handling complex technical challenges for exceptional customer service.
Cloud Support Engineer
Cloud Support Engineer working remotely to support cloud operations in various sectors. Requires strong experience in cloud technologies and automation.
Senior Manager, Premium Support Engineer – Databolt
Premium Support Engineer at Capital One Software acting as a technical authority for enterprise customers. Bridging software engineering and account management for successful customer engagements.
Field Service Technical Support Specialist
Field Service Technical Support Specialist providing mid- to advanced-level support for Quadient's products. Troubleshooting hardware, software, and network issues while collaborating with various teams.
Support Engineer, SAP MM-eWM
Support Engineer providing exceptional remote support for SAP MM/eWM applications. Collaborate with global teams to troubleshoot and resolve complex customer issues.
Part-Time Audio Video Technical Support
Seeking Part-Time Technical Support Technician within Daktronics' Remote Technical Support team. Responsibilities include troubleshooting hardware/software issues and customer interaction via phone and email.
Technical Support Specialist
Technical Support Specialist providing Level 1 technical support for B2B SaaS company. Resolving customer issues and ensuring satisfaction while working remotely.
Application Technical Analyst
Application Technical Analyst provides quality support and implementations for Franciscan Alliance applications. Engages in troubleshooting, documentation, and system optimization.
Technical Support Specialist
Technical Support Specialist providing first line technical support for QuidelOrtho products and services. Handling customer complaints and troubleshooting issues for laboratory settings using strong analytical skills.
Technical Support Team Captain
Team Captain managing technical support day-to-day operations at Boldr. Ensuring client satisfaction, team performance, and operational excellence.
Healthcare Technical Support
Technical Support Specialist assisting older adults, guiding tablet usage and resolving tech issues. Collaborating with clinical team to ensure seamless virtual appointments.