Systems Support Engineer
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Job Description
Systems Support Engineer overseeing support for cloud and on-premises applications at Akamai. Collaborating with stakeholders and troubleshooting issues to deliver effective resolutions.
Responsibilities:
- Oversee support for cloud and on-premises applications.
- Collaborate with stakeholders and teams to understand IT application needs.
- Troubleshoot issues, guide the team, and deliver effective resolutions.
Requirements:
- Have 2+ years of experience and a bachelor's degree in computer science/Engineering or relevant fields.
- Demonstrate expertise in Azure Infrastructure, focusing on Azure AI Foundry and Azure openAI service architectures.
- Support Anthropic Claude or similar large language models effectively through relevant experience.
- Understand LLM lifecycle management, token monitoring, and implementing rate-limiting strategies effectively for optimal system performance and resource allocation.
- Have a track record of meeting support KPIs and SLAs, and achieving high customer satisfaction scores
- Demonstrate expertise in Linux, SQL, Cloud Technologies, Configuration Management tools, and scripting languages like Shell, Bash, Python.
Benefits:
- Your health
- Your finances
- Your family
- Your time at work
- Your time pursuing other endeavors
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