Support Engineer
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Job Description
Remote Support Engineer diagnosing technical issues for HP customers and maintaining customer relations. Implementing technical solutions and collaborating with various departments.
Responsibilities:
- Provide best in class Engineering remote support diagnoses for external and internal customers.
- Create and maintain effective customer relationships to ensure customer satisfaction
- Implement technical solutions in accordance with technical design
- Remote resolve technical issues from end user’s contacts and proactive notification systems
- Trigger onsite interaction if the issue cannot be fixed remotely
- Integrate technical knowledge and business understanding to create solutions for customer
Requirements:
- High School Diploma, College Degree in a technical field - preferred
- Minimum three (3) years customer service: Remote, Onsite
- Excellent verbal and written communication skills
- Advanced Software and hardware knowledge of computing, storage and peripheral devices
- Ability to understand & analyze an issue or problem to develop & implement a corrective action plan
- Ability to perform while under high-pressure situations
- Owns and produces customer documentation
Benefits:
- Standby After-Hours support based on a rotation schedule,
- Equal Opportunity Employer (EEO) - HP, Inc. provides equal employment opportunities
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