CX4U Architect
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Job Description
Oracle CX4U Architect leading design and implementation of Oracle CX4U solutions. Focused on utility clients and transforming customer experiences through technology.
Responsibilities:
- Lead architecture and design of Oracle CX4U implementations
- Validate integrations between CX4U and smart meter infrastructure
- Develop technical architecture documentation and solution blueprints
- Serve as CX4U subject matter expert in client-facing engagements
- Translate complex client requirements into functional and technical design documents
- Guide clients in AI-powered personalization strategies
- Manage solution scope and collaborate with project managers
- Configure Oracle CX4U modules and lead system integration efforts
- Champion sustainability-focused CX capabilities
- Mentor junior consultants and deliver training sessions
Requirements:
- 8+ years of Oracle Utilities consulting or implementation experience
- 3 years focused on Oracle CX solutions (CX4U, CX Cloud, or equivalent)
- Expertise in at least two Oracle Utilities products: CC&B, C2M, MDM, CCS, or MWM
- Experience designing integrations with smart meter infrastructure, IoT devices, or head-end systems (Sensus, Itron, Landis+Gyr preferred)
- Proven track record in full lifecycle CX platform implementations
- Strong understanding of utility billing models, outage management processes, and regulatory compliance requirements
- Experience with AI/ML-driven analytics platforms
- Excellent written and verbal communication skills
Benefits:
- Professional development opportunities
- Flexible work arrangements
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