Database Support Engineer
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Job Description
Database Support Engineer providing technical support for PostgreSQL and TimescaleDB in a remote-first environment. Collaborating with customers to optimise their implementations and resolve complex issues.
Responsibilities:
- Provide technical support to customers experiencing database and platform issues
- Translate complex technical concepts into clear, actionable guidance
- Collaborate with customers to understand their use cases and optimise their implementations
- Deeply understand customer pain points and challenges to deliver solutions that truly address their needs
- Be a trusted advisor to customers and help them succeed
- Manage customer cases from beginning to end.
- Troubleshoot and optimise PostgreSQL and TimescaleDB performance issues
- Help implement database solutions, including Timescaledb features like hypertables, compression strategies, and continuous aggregates
- Analyse complex query execution plans and resolve performance bottlenecks
- Test new database features related to TimescaleDB or Agentic PostgreSQL to stay ahead of customers and proactively help them leverage new capabilities
- Investigate issues across the full stack — from application layer to database internals
- Integrate and troubleshoot platform features
Requirements:
- Strong PostgreSQL knowledge — You understand query optimisation, indexing strategies, execution plans, and database internals
- Proficiency in CLI — Comfortable in command-line
- SQL expertise — Complex queries, window functions, CTEs, and PL/pgSQL don't intimidate you
- Performance analysis — Reading logs, metrics, and identifying bottlenecks
- Experience with TimescaleDB, other relational databases
- Background in customer-facing technical roles
- Curiosity or experience with AI in databases
- Ability to learn quickly across diverse technical domains
- Strong communication skills — you can explain technical concepts clearly.
Benefits:
- Flexible PTO and comprehensive family leave
- Fridays off in August 😎
- Fully remote opportunities globally
- Stock options for long-term growth
- Monthly WiFi stipend
- Professional development and educational resources 📚
- Premium insurance options for you and your family (US-based employees)
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