Production Support Analyst II
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Job Description
Production support analyst stabilizing FIS fintech applications and technology services. Investigating incidents, resolving root causes, and improving operational reliability.
Responsibilities:
- Monitor application and system performance to identify and address production issues
- Investigate incidents, troubleshoot technical problems, and coordinate timely resolution efforts
- Analyze application logs, system alerts, and operational data to determine root causes
- Partner with engineering, infrastructure, and business teams to resolve complex production challenges
- Execute operational procedures, maintenance activities, and production support tasks
- Document incidents, resolutions, and support processes to improve knowledge sharing
- Support change, release, and deployment activities while minimizing operational risk
- Identify recurring issues and recommend process, automation, or system improvements
- Track service metrics and contribute to continuous improvement initiatives
- Ensure compliance with operational, security, and regulatory requirements
Requirements:
- Experience supporting business-critical applications, systems, or technology platforms
- Strong troubleshooting and problem-solving skills across software, application, or infrastructure environments
- Ability to analyze system behavior, logs, alerts, and operational data
- Experience managing incidents and prioritizing work in a fast-paced environment
- Knowledge of application support, production operations, and service management principles
- Strong communication and collaboration skills with technical and non-technical stakeholders
- Ability to document processes, issues, and solutions effectively
- Bachelor’s degree in information technology, computer science, engineering, or a skills-based equivalent
- This is shift work—either 2nd or 3rd shift
- Experience working within financial services, fintech, or highly regulated environments
- Knowledge of ITIL, service management, or operational support frameworks
- Familiarity with monitoring, automation, ticketing, and incident management tools
- Experience supporting cloud-based, distributed, or enterprise-scale applications
- Exposure to scripting, automation, or DevOps practices
Benefits:
- Opportunities to make an impact in fintech
- Personal and professional learning
- Inclusive, diverse work environment
- Resources to give back to your community
- Competitive salary and benefits
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