Technical Support Engineer II
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Job Description
Technical Support Engineer II resolving B2B customer issues for Akamai's Guardicore zero trust cybersecurity platform. Investigating problems and developing preventive solutions with internal teams.
Responsibilities:
- Learn and gain in-depth experience in Akamai's Guardicore Segmentation and zero trust network security
- Act as a trusted support partner to resolve customer questions and issues
- Own problem resolution and collaborate with internal teams
- Lead investigations on Akamai's Guardicore Segmentation and Zero Trust products for customers
- Analyze existing technical issues and propose solutions to prevent recurrence
Requirements:
- 3+ years of relevant experience
- Bachelor's degree in Computer Science, Engineering, or related field
- Experience providing technical solutions and support to B2B customers
- Knowledge of Linux Operating System (mandatory)
- Basic networking knowledge
- Virtualization knowledge
- Cloud technologies knowledge
- High availability and responsiveness mindset
- Basic knowledge of a scripting language such as Bash, PowerShell, or Python
Benefits:
- Benefits supporting health, well-being, finances, and life beyond work
- FlexBase flexible work arrangements: work at home, in an office, or a combination of both
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