Technical Support Engineer, German
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Job Description
Technical Support Engineer providing German-language Microsoft 365 Concierge support for Gigmo Solutions. Troubleshooting Microsoft 365, Windows, macOS, identity, licensing, and user-access issues.
Responsibilities:
- Provide end-to-end Microsoft 365 Concierge support via chat, email, remote support, and phone
- Assist with Microsoft 365 setup, installation, activation, and licensing issues
- Troubleshoot Outlook, Teams, OneDrive, SharePoint, Word, Excel, and other M365 services
- Support user account management, mailbox setup, and license assignment
- Troubleshoot Windows and macOS issues affecting Microsoft 365 functionality
- Assist with identity and access management, including SSO, Azure AD sign-ins, and authentication issues
- Analyze logs and diagnostic data to identify and resolve technical issues
- Document customer interactions, troubleshooting steps, and resolutions in the ticketing system
- Escalate complex or unresolved issues to internal Microsoft support teams
- Identify recurring issues and share insights with internal teams to improve service quality
Requirements:
- Experience as a Technical Support Engineer / IT Helpdesk supporting Microsoft 365
- Strong knowledge of M365 administration, licensing, and troubleshooting
- Hands-on experience troubleshooting Windows and macOS environments
- Basic understanding of Azure Active Directory, SSO, and identity concepts
- Ability to read and analyze system and application logs
- Excellent German communication skills (written and verbal)
- Strong customer-handling and problem-solving skills
- Ability to work independently in a remote environment
- Minimum 16 GB RAM
- Graduate or above preferred
- Experience with Microsoft support processes or concierge services preferred
- Familiarity with CRM or ticketing tools (Salesforce preferred)
Benefits:
- Stable internet connection with at least 50 Mbps upload/download speed
- Windows 11 or higher preferred
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