Technical Support Engineer
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Job Description
Technical Support Engineer monitoring Linux cloud systems for Akamai’s distributed internet platform. Troubleshooting incidents, maintaining observability tools, and improving production reliability.
Responsibilities:
- Monitor system health and perform monitoring shifts to ensure system availability and performance
- Identify incidents, perform initial troubleshooting, and escalate according to procedures
- Document incidents, steps taken, and outcomes clearly
- Assist in maintaining and improving monitoring tools such as Grafana and GroundCover/DataDog and their dashboards
- Follow predefined runbooks and procedures for consistent event handling
- Work closely with senior engineers to resolve problems and improve system reliability
Requirements:
- Foundational knowledge of Linux administration, including file systems, permissions, processes, and networking basics
- Hands-on experience with Docker/K8S, including running containers/pods, basic images, logs, and troubleshooting
- Basic understanding of Ansible language concepts, including registers, memory layouts, and low-level operations
- Familiarity with command-line tools, SSH, and common system utilities
- Ability to follow procedures and escalate issues accurately
- Ability to work in a shift-based schedule
- Good communication skills and attention to detail
Benefits:
- Health, well-being, financial, and life-beyond-work benefits
- Flexible work arrangements: at home, in an office, or a combination of both
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