Daylight PMS Implementation Specialist
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Job Description
Daylight PMS Implementation Specialist ensuring successful deployment of Daylight PMS solutions for enterprise customers. Analyzing needs and providing training, support, and solutions for a smooth user experience.
Responsibilities:
- Perform various PMS implementation projects at customer sites in hotel environments across Mexico, the United States, and internationally or remotely when necessary.
- Manage end-to-end implementations by understanding user requirements, assisting customers with completing and utilizing PMS configuration workbooks to perform system configurations, conducting on-site system testing, providing user training, and providing support after "go-live" to ensure smooth operations of our Shiji Daylight PMS solution for our customers with a focus on quality and customer satisfaction.
- Report and escalate critical issues and functional requests from customers to appropriate internal teams, including Product and Development, and follow through to ensure timely resolution.
- Analyze and clarify customer queries through troubleshooting and research using existing product documentation, lab testing, and other resources.
- Provide guidance to customers by addressing operational and application-related inquiries and offering consultative support.
- Prepare and submit all required project reports daily and upon project completion to maintain accurate and up-to-date project documentation.
- Attend regular trainings to remain up-to-date with new and current developments of all Shiji Daylight PMS functions.
Requirements:
- Bilingual in English and Spanish, with the ability to communicate effectively in both languages
- Minimum four (4) years’ experience in Hotel Operations with a strong understanding of front desk operations, housekeeping, reservations, and finance.
- Experience with hospitality PMS systems in a super user role, demonstrating advanced knowledge of system functionalities, troubleshooting, and user support.
- Proficient in Microsoft and Windows operating systems for enterprise level projects.
- Experience in customer-facing roles with a passion for delivering exceptional service and ensuring customer satisfaction.
- Strong problem-solving skills with the ability to quickly understand and implement diverse IT solutions.
- Excellent communication skills, both written and verbal, with the ability to explain technical concepts clearly to non-technical customers.
- Must be available during evenings, weekends, and holidays as needed, in line with project demands.
- Possession of a valid passport and willingness to travel within the Americas region and internationally, with travel requirements of up to 80%; on-site durations may vary, including periods of up to six weeks, as needed for project execution.
Benefits:
- Overtime compensation will be provided in accordance with Mexican labor law.
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