Implementation Consultant – Italian Markets
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Job Description
Implementation Consultant coordinating and facilitating Helm CONNECT software solutions in maritime industry. Delivering training and support while ensuring client satisfaction and project success.
Responsibilities:
- Coordinate and facilitate the implementation of Helm CONNECT software solution
- Deliver high-quality customer service through extensive software troubleshooting remotely and in person
- Provide technical leadership, training, complex problem resolution
- Collaborate with other departments and clients to achieve implementation objectives
- Provide consultation and best practices to customers
- Train clients and business partners
- Document requirements for custom development requests
- Provide outstanding product support for customers and business partners
- Maintain communication with Helm team regarding project status
Requirements:
- 5+ years of implementation experience, deploying complex operational systems
- Ability to troubleshoot complex technical issues and identify problems and suggest solutions
- Willingness and availability to travel up to 50% of the time
- Must speak a combination of English and Italian (or English and French) at a native level
- Strong interpersonal skills
- Strong task management skills
- Proven proficiency with MS Suite (Word, Excel, Outlook, and PowerPoint)
- Proficiency leveraging AI to increase accuracy and efficiency
- Project Management training through PMI is an asset but not required
- University Degree or College Accreditation required
Benefits:
- Paid vacation
- 7 floater days
- Your birthday day off
- Comprehensive benefits from day 1
- Fitness reimbursement
- Employee Stock Purchase Plan (after 6 months)
- Learning & professional development pathways available
- Inclusive culture & remote-team events
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