Implementation Engineer
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Job Description
Implementation Engineer delivering customized computer vision solutions, working closely with clients and the engineering team to ensure successful integrations. Engaging variety of challenges in a hands-on technical role.
Responsibilities:
- Support and manage the project delivery of customized solutions to our customers
- Provide post-deployment support, including troubleshooting, debugging, and educating customers
- Collaborate with Sales and Solutions Architect teams to ensure continuity across the customer journey
- Create technical content to demonstrate best practices (e.g. sample apps, documentation, videos, etc.)
- Work with sales and product to develop implementation strategies and build roadmaps for our customers
- Partner with customers to perform analysis on their image data to answer specific business questions and identify opportunities for improvement through computer vision
- Test and validate new product features with customer value creation in mind
- Contribute to a repository of reusable artifacts that can be used by customers to accelerate their Roboflow journey
- Work with the wider Roboflow team to improve processes, documentation and the overall customer experience
- Assist our product team with customer onboarding, support, adoption and engineering efforts
Requirements:
- A solution mindset
- Strong customer facing instincts
- An enthusiastic, strong, technical generalist
- A background in computer science or a related field
- Technical experience in field roles partnering with enterprise customers in a post-sales delivery and implementation capacity
- Experience utilizing and writing customized Colab notebooks (Python) as a part of the machine learning development lifecycle (and eagerness to learn more)
- Familiarity with common data processing and computer vision frameworks (e.g., OpenCV, TensorFlow, PyTorch)
- Diligent problem-solving skills with a customer-centric approach and the ability to think on your feet
- Proven project management experience as it relates to delivery timelines and commitments
- Strong knowledge of APIs
- Willingness to travel ~25%
Benefits:
- $4000/yr Travel Stipend to travel anywhere anytime to work alongside other Roboflowers
- $350/mo Productivity stipend to spend on things that make your work environment more productive, like high-speed internet at home or a co-working space
- Cover up to 100% of your health insurance costs for you and your partner or family
- Equity in the company so we are all invested in the future of computer vision
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