Implementation Engineer
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Job Description
Implementation Engineer at Zeta Global delivering high-value technical solutions and collaborating with customers for effective integrations.
Responsibilities:
- Work closely with customers and Zeta Global's Implementation Manager to execute an implementation plan, help code and test an effective solution to their integration needs.
- Provide strategic code-focused solutions for customers, including design-driven templates, web forms and API data validations.
- Work with JSON data feeds and our proprietary scripting languages to add dynamic data and content to email templates and onsite recommendation sections.
- Ability to mock up sample code for client, setup, test, and debug platforms' api offerings.
- Develop technical solutions with a focus on performance and maintainability.
- Work collaboratively with our Solution Consulting, Product and Engineering teams, as well as 3rd parties and customer-facing teams.
- Find success by providing valued customer-driven solutions focused on quality and the long-term success of customers.
- Work closely with the Customer Success Managers on any highly technical customer projects and use cases, scoping an end-to-end solution for their marketing and development teams to implement in order to maximize their usage of their product(s).
- Perform technical audits across key for high-touch, high-risk customers to ensure that they’re using their respective platform correctly in order to increase product satisfaction and minimize churn.
- Able to debug complex issues (such as failure, performance issue, etc.) arising from custom solutions.
- Able to consult on custom solution design.
- Publish detailed documentation/solution write ups for posterity and to minimize time-to-value for future customers with similar needs.
Requirements:
- Educational background/work experience in Web Development, Engineering and/or a related field.
- 1-2 years of experience implementing/ integrating technology with external customers at either a consulting firm or with a SaaS technology company.
- 1-2 years of experience with HTML, CSS, and JavaScript
- Working knowledge of RESTful API's and server-side technologies, SQL, Git and using the terminal/command line.
- Experience with AWS, Node.js and Python preferred
- An ability and strong desire to quickly learn new technologies, including a variety of programming languages, frameworks and web services.
- Skills and patience in presenting above technical concepts to individuals without strong technical backgrounds.
- Knowledge of digital marketing and email/SMS/Mobile production is a major plus.
Benefits:
- Unlimited PTO
- Excellent medical, dental, and vision coverage
- Employee Equity
- Employee Discounts, Virtual Wellness Classes, and Pet Insurance And more!!
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