Implementation Specialist
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Job Description
Implementation Specialist leading onboarding and deployment of Nox Connect sleep solutions across health systems. Managing client relationships and ensuring high-quality implementation experiences.
Responsibilities:
- Lead end-to-end implementation projects for new Nox Connect customers
- Take ownership of client relationships immediately following contract signature
- Define project scope, timelines, and success criteria in collaboration with stakeholders
- Develop and manage detailed implementation plans and project timelines
- Coordinate cross-functional resources (Sales, Product, Engineering, Support)
- Track progress, manage risks, and ensure on-time, high-quality delivery
- Act as the primary point of contact for health systems and sleep lab stakeholders
- Conduct kickoff meetings, regular status updates, and executive check-ins
- Build strong relationships with clinical, operational, and IT teams
- Guide clients through system configuration, integrations, and workflow setup
- Support onboarding of users, including clinicians and administrative staff
- Deliver training sessions and ensure readiness for go-live
- Lead go-live planning and execution
- Monitor early usage and proactively address issues or gaps
- Ensure a smooth transition to Customer Success or Account Management
- Identify opportunities to improve implementation processes, tools, and documentation
- Contribute to scalable playbooks as Nox Connect grows
Requirements:
- 3–6+ years of experience in implementation, onboarding, project management, or customer-facing roles within SaaS or healthcare technology
- Experience working with U.S. healthcare systems, hospitals, or clinical environments
- Strong project management skills with the ability to manage multiple implementations simultaneously
- Excellent communication and stakeholder management skills
- Ability to translate technical concepts into clear, actionable guidance for clients
- Highly organized, proactive, and detail-oriented
- Preferred Experience in sleep medicine, remote patient monitoring, or diagnostic workflows
- Familiarity with healthcare integrations (e.g., EMR/EHR systems, HL7, APIs)
- Experience in a high-growth SaaS environment
- PMP, CSM, or similar certification
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