Implementation Manager
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Job Description
Implementation Manager managing deployment of education funding programs effectively at Odyssey. Ensuring customer success through strong partnerships and technical solutions.
Responsibilities:
- Fully understand all elements important to the customer that may impact deployment and communicate this effectively with internal teams.
- Deploy Odyssey to customers; ensuring successful completion of contractual requirements and go-live milestones.
- Build strong partnerships and lines of communication with internal and external stakeholders.
- Develop deployment plans and lead these plans with State stakeholders and internal Odyssey teams, including Engineering, Product, and Support.
- Drive all customer growth and adoption, leading to successful renewal.
- Ensure we’re deploying customers in a scalable and effective way; i.e. don’t re-invent the wheel for every new customer.
Requirements:
- 5+ years of experience in an implementation or customer success role with hands-on experience deploying actual technology products.
- Experience managing long-term, complex, and technical implementation cycles ranging 6+ months from start to finish.
- Strong technical acumen – you understand how to deploy technical systems and can hold your own in high-level technical discussions with the customer.
- Must be currently authorized to work in the United States on a full-time basis.
Benefits:
- Medical/Dental/Vision plan(s)
- Health services
- Short term disability
- Unlimited PTO
- More
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