Debit Card Dispute Specialist
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Job Description
Debit Card Dispute Specialist investigating debit card and Zelle disputes for community bank First American Bank. Ensuring regulatory compliance, processing chargebacks, and preparing operational reports.
Responsibilities:
- Investigate and resolve debit card and Zelle disputes
- Research and monitor cases to ensure Regulation E compliance
- Review reports for chargeback statuses
- Research cardholder unposted items and prepare checks as needed
- Comply with Regulation E, MasterCard rules, Network rules, and internal policies and procedures
- Process Zelle dispute claims according to policies, procedures, and regulatory requirements
- Prepare MasterCard Billing Reports (MCB)
- Prepare end-of-the-month status reports
- Monitor Account Data Compromise alerts
- Warm cards reissued due to Account Data Compromise alerts
- Perform general research tasks related to debit card operations
- Complete additional assignments and projects designated by management
- Work the typical Monday through Friday, 8:00 a.m. to 5:00 p.m. schedule, with additional hours as needed
Requirements:
- High school diploma or equivalent required
- Minimum one year of experience in banking or bank-related field required
- Previous experience in debit/credit card operations and balancing/account reconciliation preferred
- Professional communication skills with internal and external contacts
- Ability to tailor messages appropriately to the audience and situation
- Effective written communication, including emails, letters, and electronic platforms
- Professional spelling and grammar standards
- Professional demeanor, appearance, and presence
- Exemplary interpersonal skills and a constructive, solutions-focused approach
- Sound professional judgment and ability to balance organizational and customer interests
- Proficiency with Microsoft 365 products and applications
- Ability to learn new systems and applications and adapt to system upgrades
- Occasional travel to other First American Bank locations, Bank functions, and training facilities may be required
- Must be punctual
- First American Bank will not sponsor applicants for work visas
Benefits:
- Additional compensation opportunities may be available
- Career development and advancement opportunities
- Special development programs
- Full range of benefits for full-time employees
- Exceptional starting pay
- Community involvement opportunities
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