Deployment Specialist, Propagation Modeling
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Deployment Specialist supporting Tantalus smart-grid deployments for U.S. utility customers. Troubleshooting TRUConnect hardware, software, networks, databases, and cloud environments.
Responsibilities:
- Troubleshoot and solve problems across the TRUConnect technology set, including embedded hardware and software, RF and IP communications networks, databases, Linux back-end, web front-end, and service interfaces
- Upgrade and patch TRUConnect software on customer systems
- Configure and maintain billing exports
- Use RF propagation software to generate RF Network designs
- Use GIS software to produce maps and other collateral
- Support the pre-sales team with RFPs using generated network designs and maps
- Provide periodic support to supervise or monitor the introduction of new products in the field
- Review and prioritize open cases, escalating as required
- Collaborate to develop, establish, and improve processes and procedures related to the technical knowledge base, online community, and other documentation
- Perform miscellaneous scripting tasks periodically
- Travel to customer sites as required for support work and/or personal training
- Participate in an after-hours support call program approximately 2 weeks per quarter
- Perform other duties as assigned
Requirements:
- Diploma in information technology or higher
- 4+ years of experience in a customer service or technical support role
- Experience with Unix/Linux command line and Bash shell scripting
- Experience with GIS mapping software
- Experience with EDX Signal Pro or other RF propagation software
- Working knowledge of IP networking, including TCP/IP, FTP, SSH, and firewalls
- Virtual machine/environment experience, including VMWare ESXi or HyperV
- Cloud hosting experience, including Oracle Cloud Infrastructure, AWS, or similar
- Experience developing, maintaining, and updating in-house automation tooling is an asset
- Knowledge and previous experience with a support ticket/issue reporting system is an asset
- Knowledge and experience with Salesforce.com is an asset
- Experience analyzing, troubleshooting, debugging, investigating, and presenting results
- Attention to detail and strong problem-solving skills
- Self-motivated and able to work independently while exercising initiative, flexibility, and good judgment
- Strong organizational and planning skills
- Ability to prioritize and multitask in a fast-paced, high-volume work environment
- Excellent collaborative and interpersonal skills
- Desire to learn new skills in a dynamic and demanding environment
- Excellent written and oral communication skills
- Must be based in the United States; preference for Eastern or Central time zones
- Ability to travel to customer sites as required
- Ability to participate in an after-hours support call program approximately 2 weeks per quarter
Benefits:
- Competitive salary plus variable compensation based on performance targets and business objectives
- Medical, dental and vision plans
- Healthcare and dependent care flexible spending accounts
- Paid time off
Similar Jobs
Senior Specialty Triage RN – Cancer Center
Remote oncology triage RN supporting Providence’s cancer clinics through symptom assessment, guidance, documentation, and care escalation. Applying evidence-based protocols to promote safe access to oncology services.
Freelance Virtual-Building Scheduling Specialist
Remote Building Scheduling Specialist coordinating construction installation schedules for WolfSteel Buildings. Verifying orders, managing contractor availability, and updating bilingual clients throughout projects.
Study Delivery Specialist
Study Delivery Specialist supporting clinical trial site monitoring for ICON, a global clinical research organization. Ensuring protocol compliance, site documentation, performance tracking, and monitoring reports.
Value Stream Fulfillment Lead
Value Stream Fulfillment Leader ensuring on-time delivery of Gas Power equipment for GE Vernova. Leading supplier improvement, Lean problem-solving, and cross-functional execution to reduce delivery risk.
Service Specialist I – Home Financing
BMO lending operations specialist administering home-financing transactions, documentation, and service requests for Quebec clients. Analyzing loan data, resolving discrepancies, and supporting compliant process improvements.
Mortgage Specialist
Mobile Mortgage Specialist developing mortgage sales and customer relationships for TD Canada Trust. Building referral-driven business with flexible scheduling and TD sales support.
Charge Resolution Specialist
Charge Resolution Specialist resolving Epic charge-review errors for Intermountain Health’s nonprofit healthcare system. Improving compliant charge capture, routing, and revenue-cycle accuracy.
Pathology Support Coordinator
Pathology Support Coordinator reviewing and accessioning tissue cases for Natera, a cfDNA testing and genetic diagnostics company. Escalating discrepancies, communicating with pathology labs, and supporting accurate case processing.
Senior Enablement Specialist
Senior Enablement Specialist improving Customer Success and Renewals onboarding for Samsara’s IoT-connected operations platform. Designing scalable training programs, eLearning, workshops, and AI-led learning activities.
District Leader, RX
CVS Health district pharmacy leader overseeing approximately 20 Oklahoma retail pharmacies. Coaching Pharmacy Managers, improving clinical and business performance, and ensuring patient safety.
Senior Agentic AI Specialist – Agent Development
Especialista sênior desenvolvendo agentes inteligentes, skills reutilizáveis e integrações corporativas para a plataforma AIDA da Ultracon. Implementação de RAG, Function Calling e mitigação de alucinações em arquitetura agêntica.
Patient Experience Specialist
Patient Experience Specialist supporting South African menopause patients through Voy’s digital healthcare service. Resolving non-clinical queries and improving patient support workflows across WhatsApp and other channels.
Change & Release Coordinator
Change and Release Coordinator managing IT service changes and releases for a major European institution remotely within the EU. Coordinating DevSecOps deployments, ITIL processes, KPIs, and service transitions.
Incident Commander
Incident Commander evolving Twilio’s global incident response for its communications platform. Coordinating critical incidents, reducing MTTR, and driving company-wide response standards.
Real-World Evidence (RWE) Specialist – Healthcare Registries
RWE Specialist supporting healthcare organisations using NEC’s registry SaaS platform for evidence, analytics and clinical outcomes. Managing onboarding, adoption, training, client relationships and commercial RWE support.
Biometric Systems Specialist
Biometric Systems Specialist analyzing and testing biometric matching systems for European Dynamics’ major European Institution client. Improving performance, accuracy, data quality, and SLA compliance remotely.
Vendedor
Vendedor home office prospecting and closing B2B clients for an AI solutions company in Aracaju. Managing CRM leads, online meetings, follow-ups, and sales targets.
Payment Poster
Payment Poster posting, reconciling, and resolving healthcare payments for WellStreet Urgent Care. Supporting revenue-cycle accuracy across a growing network of urgent care centers.
Payment Poster
Payment Poster reconciling insurance, patient, and third-party payments for WellStreet Urgent Care's healthcare revenue cycle. Resolving discrepancies and maintaining accurate, compliant cash posting.
Payment Poster
Payment Poster reconciling insurance, patient, and third-party payments for WellStreet Urgent Care's healthcare network. Resolving discrepancies and maintaining accurate revenue-cycle records.