Digital Reporting Supervisor
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Job Description
Supervises and coaches digital reporters for Esquire’s legal support services business. Oversees onboarding, training, quality, performance, and reporter operations.
Responsibilities:
- Supervise Digital Reporters within the assigned service area
- Support the Area Manager, Digital Reporting, in delivering service excellence
- Manage work product and quality against Esquire’s digital reporter scorecard
- Coach Digital Reporters and provide ongoing performance feedback
- Coordinate onboarding, equipment shipment, expectations, ways of working, onboarding plans, and 30-60-90-day reviews
- Support Digital Reporters through The Court Reporting Academy and Esquire’s Apprenticeship Program
- Deliver training on skills, policies, compliance, products, and services
- Maintain NetSuite vendor profiles
- Monitor and approve time cards and expenses
- Build relationships with Digital Reporters and stakeholders, including local field offices and transcription teams
- Communicate reporter availability to local field teams
- Resolve quality concerns and conduct quality performance evaluations
- Participate in performance reviews and partner with Human Resources on disciplinary action when needed
Requirements:
- High school diploma or equivalent required
- One year of experience working in the legal services industry preferred
- Working knowledge of the MS Office Suite
- Ability to learn Esquire’s technology platforms
- Excellent interpersonal, verbal, and written communication and organizational skills
- Superior client service mentality
- Proactive, detail-oriented approach to planning work and meeting deadlines
- Knowledge of adult training principles and methods
- Knowledge of court procedures, legal documents, and legal terminology
- Ability to multitask and shift priorities
- Ability to resolve challenges and support process improvement
- Ability to work under pressure
- Ability to establish and maintain effective working relationships with stakeholders
- Ability to follow company standards and best practices for digital reporting and recording
- Full-time employment
Benefits:
- Comprehensive training
- Medical, dental, and vision insurance
- Short- and long-term disability insurance
- Basic life and supplemental life insurance for employees and dependents
- 401(k) plan with match contribution
- Two weeks of vacation leave per year (80 hours annually)
- 10 paid holidays per year
- 2 paid floating holidays per year
- 5 paid sick days per year
- Tuition reimbursement
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