Digital Workflow Agent
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Job Description
Digital Workflow Agent for Aspen Dental providing virtual support and coaching on 3Shape Trios scanning workflows. Ensuring efficient processes and troubleshooting technical issues.
Responsibilities:
- Provide virtual live-scan support for offices
- Ability to coach in the moment on intraoral workflows and scan strategies
- Troubleshoot minor technical issues with the 3Shape Scanner or related software
- Coach Teams on the proper use of the 3Shape Trios intraoral scanner to obtain accurate digital impressions
- Ensure proper workflows are followed
- Support standardization and best practices across all Aspen Dental-branded offices
- Monitor and update support tickets in a real-time Help Desk environment
- Provide relevant details on resolution steps for each issue addressed
- Ability to assist with other Digital Dentistry support needs outside of 3Shape-related products, specifically the SprintRay Digital Printing Ecosystem
Requirements:
- High school graduate or equivalent
- 3+ years of experience in customer service or operations, preferably in healthcare, manufacturing, or digital services
- Familiarity with dental, medical, or manufacturing environments
- Experience in 3Shape Scanner technology & Scan/Design workflows required
- SprintRay Digital Ecosystem Experience preferred, but not required
- Must be comfortable assisting and/or training Field Team Members in a virtual environment
- Experience in a Help Desk or Ticket Management System preferred, but not required
- Excellent verbal and written communication skills
- Ability to multi-task
- Strong problem-solving skills and a commitment to driving resolution and improvement
- Excellent communication and interpersonal skills with the ability to build strong relationships and partnerships
- The ability to conduct up to 25% travel. 2-3 weeks travel for training is required
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