Guest Service Agent
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Job Description
Part-time Guest Service Agent welcoming guests, managing check-ins, and resolving requests at Mercure Perth. Sharing Perth expertise and delivering valet parking and personalised hotel service.
Responsibilities:
- Greet and welcome guests warmly and enthusiastically
- Perform smooth, accurate check-in and check-out procedures
- Handle guest inquiries and resolve issues professionally
- Share information about hotel amenities, services, and local attractions
- Collaborate with other departments to fulfil guest requests
- Maintain a sharp and organised front desk
- Handle payments and guest accounts accurately
- Uphold the hotel's customer service and professionalism standards
- Manage multiple tasks and adapt in a fast-paced environment
- Promote hotel facilities and provide thoughtful recommendations
- Offer and deliver valet parking services
Requirements:
- Proven customer service experience in a hospitality or hotel environment
- Excellent verbal and written communication skills in English
- Proficiency in handling cash transactions and point-of-sale systems
- Ability to multitask and prioritise in a fast-paced environment
- Strong problem-solving skills with a customer-focused approach
- Professional presentation and demeanour
- Previous experience with Opera (hotel property management system) (preferred)
- Valid manual driving licence with valet parking experience (preferred)
- Knowledge of Perth's local attractions and tourism offerings (preferred)
- Hospitality or hotel management certification or training (preferred)
- Experience in a front-office or guest-facing role (preferred)
- Flexibility to work shifts, including evenings and weekends (preferred)
Benefits:
- Opportunities for global career growth
- Continuous learning
- Inclusive, energetic, and supportive work culture
- Flexible work arrangements / remote work availability
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