Dispatch Agent
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Job Description
Remote Dispatch Agent resolving delayed and failed deliveries for Sauce, a restaurant technology platform. Coordinating drivers, delivery partners, and internal teams during peak meal periods.
Responsibilities:
- Monitor and manage delayed and failed deliveries, taking immediate steps to address issues and communicate with stakeholders
- Coordinate with delivery drivers and third-party delivery partners using company portals and internal dashboards
- Use HubSpot, Slack, email, and phone to coordinate and follow up on delivery issues
- Identify systemic delivery-operation issues and escalate them to appropriate teams
- Maintain detailed records of dispatch activities, evidence collection, and issue resolution
- Share insights and action items with team members and departments to improve delivery processes
- Cover later shifts during lunch and dinner to support dispatch operations during high-demand periods
Requirements:
- Prior experience in dispatch or logistics coordination, especially in fast-paced environments such as food delivery, is highly desirable
- Proficiency with cloud-based tools including delivery company portals, internal dashboards, HubSpot, and Slack
- Demonstrated ability to anticipate issues and proactively resolve delayed or failed deliveries
- Strong written and verbal English skills are essential
- Dedicated home office with a reliable high-speed internet connection and all necessary technology
- Ability to meticulously document and analyze delivery issues
- Personal computer or laptop with up-to-date software
- High-speed internet connection
- Keyboard, mouse, working webcam, and headset with a microphone
- Primary 24” monitor; an additional 24” monitor preferred
Benefits:
- Strong & Competitive Compensation Package
- Flexible Work Environment
- 10 Paid Personal/Vacation Days
- 5 Paid Sick Days
- Local Holidays Off
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