Front Office Technical Agent
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Job Description
Flemish Front Office Technical Agent supporting telecommunications customers with network, TV, and Wi-Fi issues. Handling incoming calls and identifying sales opportunities from home in Greece.
Responsibilities:
- Serve as the first point of contact for customers experiencing technical issues
- Handle mainly incoming calls
- Provide support and advice on fixed and mobile networks, broadband and carrier coverage, television, and Wi-Fi connectivity
- Assist customers with account login problems, GPS signal issues, poor Wi-Fi or TV connections, malfunctioning remote controls, and other technical challenges
- Recognize and act on sales opportunities
Requirements:
- Speak and write Flemish at a native level
- English at a basic level (B2)
- Experience in sales, commercial roles, or customer care is preferred
- Good understanding and level of computer handling skills
- Commercial mindset
- Motivated to learn
- Structured communicator
- Patient and empathetic
Benefits:
- Performance bonus
- Relocation package (including flight and initial hotel)
- Private health insurance
- Career development opportunities within the company (become senior agent or team leader)
- Paid training period
- 40 hours work week, Monday–Friday
- Fully remote work from home in Greece
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