Freelance Tech Agent
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Job Description
Freelance Tech Agent supporting TransPerfect’s live virtual events. Monitoring platforms, troubleshooting technical issues, and assisting participants across APAC.
Responsibilities:
- Monitor live virtual events from start to finish
- Provide technical support to clients, presenters, interpreters, and attendees
- Troubleshoot audio, video, connectivity, and platform-related issues
- Monitor event quality and proactively catch issues before they impact the event
- Communicate clearly and professionally with internal production teams
- Escalate technical issues as needed while keeping stakeholders informed
- Ensure interpreters and other participants are connected and working properly
- Keep detailed notes on issues and actions taken during the event
- Stay attentive and available for the full duration of assigned events
Requirements:
- Strong technical troubleshooting skills
- Excellent written and verbal communication
- Ability to stay calm under pressure
- Strong attention to detail
- Excellent customer service skills
- Ability to multitask while monitoring live events
- Reliable high-speed internet
- A quiet, professional workspace
- Flexibility to work evenings, weekends, or varied shifts based on event needs
- Experience with one or more virtual event platforms, including Zoom, Microsoft Teams, BrandLive, Webex, or Google Meet is preferred
- Preferred experience in virtual event production, technical support or help desk, AV or live streaming, webinar moderation, remote customer support, or experience with interpreters or accessibility services
Benefits:
- Flexible scheduling based on event demand
- Remote work arrangement
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