Director, Benefits Technology
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Job Description
Director leading benefits technology systems, EDI, HRIS, payroll integrations, and team operations for The Baldwin Group’s insurance brokerage. Driving scalable solutions and client service.
Responsibilities:
- Lead the EBG Technology Team and activities
- Develop and drive annual goals and objectives for the EBG Technology Team
- Keep colleagues updated on decisions, changes, and relevant information
- Create an environment for open feedback through effective communication and regular meetings
- Evaluate colleague performance and conduct annual evaluations incorporating 360 feedback
- Coach, mentor, and train team colleagues
- Oversee EBG Technology solution systems, infrastructure, and administration
- Develop a scalable long-term strategic business plan for the EBG Technology Team
- Oversee project management processes, vendor support services, and technology solution access
- Develop and communicate solutions to resolve complex issues
- Oversee EDI with insurance companies, HRIS, and payroll systems; manage RFIs for clients adopting new payroll systems
- Negotiate fees for systems and services
- Represent the organization at national meetings
- Research new products, system developments, database management, and administration trends
- Evaluate and establish procedures and technologies to ensure system security
- Partner with leadership to streamline processes, add business value, and create equivalent electronic processes
- Guide the Technology team in analyzing, evaluating, and prioritizing requirements for business process or automated application solutions
- Promote firm culture and client satisfaction
- Identify opportunities to improve the firm, business segment, and processes
- Complete special projects as assigned
Requirements:
- Minimum of five (5) years working experience with benefit administration systems, payroll systems and/or HRIS systems and team leadership experience
- Superb client relations skills with the ability to diffuse tense situations
- Experience in working and configuring an HRIS Database
- Advanced knowledge of Microsoft Word and PowerPoint
- Advanced working knowledge of Microsoft Excel, including manipulating data, comparing two data sets, performing pivot tables and lookups
- Strong organizational skills and high attention to detail
- Effective presentation skills through verbal and written communications
- Ability to learn appropriate insurance company and firm software systems
- Ability to grow in benefits product knowledge
- Ability to multi-task and prioritize workloads while maintaining deadlines
- Ability to interact and communicate effectively within a team environment to share knowledge and manage workflows
- Current Florida 2-15 License, as required by the State Department of Insurance to provide risk management consulting or risk transfer solutions as necessary in states where the firm functions
- Demonstrated behavior aligned with the firm’s core values and culture
Benefits:
- Salary negotiable upon time of hire
- Periodic local travel may be required
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