Director of Fraud
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Job Description
Fraud director building Kafene’s end-to-end fraud function across consumer, merchant, and payments cases. Leading investigations, recoveries, and cross-functional response for a lease-to-own fintech.
Responsibilities:
- Own the fraud lifecycle, including intake, routing, investigation, classification, response, and escalation across consumer, merchant, and payments cases
- Decide routine cases where evidence is clear and bring contested or ambiguous cases to the executive team with a recommendation
- Lead confirmed cases through merchant communication, fund recovery, lease cancellation, credit reporting corrections, termination notices, and law enforcement referrals
- Partner with Risk on fraud detection, scoring models, rules, and threshold changes
- Lead the General Fraud Investigator
- Establish intake and case tracking
- Build a second monitoring layer on operational data
- Shape longer-term case management tooling with Technology
- Maintain the merchant fraud playbook
- Escalate confirmed cases crossing thresholds within 24 hours
- Report on volume, time to resolution, recovery rate, and false-positive trends
- Collaborate with Risk, Compliance & Legal, Collections, Merchant Support, Sales, Technology, and Finance
Requirements:
- 10+ years in fraud, with hands-on investigation experience
- Experience across at least two of consumer identity fraud, merchant fraud, and payments or chargeback fraud
- Track record of getting other teams to act on findings without direct authority
- Ability to write or read SQL
- Ability to build a simple dashboard and identify real patterns in data
- Sound judgment under ambiguity
- Clear, calm communication with executives, merchants, and outside counsel
- Ability to distinguish suspected fraud cases from confirmed fraud cases and report them accurately
- Strong plus: experience building a fraud function or case management process from the ground up
- Strong plus: experience shaping fraud tooling and product flows with an engineering team
- Plus: CFE certification or familiarity with LexisNexis, CLEAR, Stripe Radar, Snowflake, and Sigma
Benefits:
- Equity package
- 80% coverage of medical, dental, and vision insurance costs, including spouse, children, and other dependents
- 401(k) plan
- Flexible paid time off days starting from day one of employment
- Hybrid or remote work arrangement depending on location
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