Incident Response Director
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Job Description
Incident Response Director leading ransomware case operations and client recovery for Veeam, a data and AI trust company. Managing settlements, compliance, partners, and incident response teams.
Responsibilities:
- Handle incident response cases
- Own the customer experience from onboarding through case closure
- Provide clients with guidance on case progression
- Negotiate with cyber criminals and manage financial operations associated with settlements
- Interact with commercial partners and law enforcement partners
- Follow and improve operations compliance procedures
- Manage case operations and improve throughput efficiency
- Travel and speak on behalf of the company to clients and at industry gatherings
- Help shape the company's ransomware incident response product and service
- Use customer experience and feedback to inform product feature prioritization
Requirements:
- Experience in cyber incident response within the private sector
- At least 1 year of management experience
- Experience recruiting and building a team
- Cyber security qualifications / certifications
- Experience in incident response operations
- Ability to abstract operational patterns, bottlenecks and develop process and technology solutions
- Ability to contribute as an individual contributor and grow and scale a team
- Interest in building a product and distilling customer experience and feedback to prioritize features
- Understanding of proper controls, regulations and policies
- Clear and articulate communication with customers and co-workers
- Project management and stakeholder communication skills
- Comfortable cultivating internal relationships and giving and receiving candid performance feedback
Benefits:
- 25 paid vacation days, plus 4 extra global VeeaMe Days for self-care and 24 paid volunteer hours annually through Veeam Cares
- Private medical, dental, and vision insurance with dependent enrolment
- Life insurance with enhanced coverage and global 24/7 protection
- Income protection after 26 weeks, covering a portion of salary
- Defined contribution pension plan with employer match
- Worldwide travel insurance for business and leisure, with option to enroll dependents
- Employee Assistance Program with therapy, legal, and financial support, plus online GP services and wellbeing programs
- Opportunities to learn and grow through on-demand libraries (LinkedIn Learning, O’Reilly), mentoring, workshops and learning events like our annual Global Day of Learning
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