Director, Logistics – Order Management
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Job Description
Director leading global logistics, order fulfillment, and 3PL operations for ILIA, a clean skin-centric beauty brand. Optimizing transportation, systems, inventory accuracy, and customer service.
Responsibilities:
- Lead end-to-end order fulfillment, global logistics operations, and third-party distribution partnerships
- Oversee the full order-to-cash lifecycle across wholesale and eCommerce channels
- Lead warehouse and distribution operations through 3PL partners
- Manage global 3PL relationships, performance reviews, KPI tracking, and contract compliance
- Ensure system integration across ERP, WMS, EDI, and customer platforms
- Monitor EDI compliance, resolve violations, and manage chargeback mitigation
- Oversee customer onboarding and logistics setup
- Direct global transportation strategy across parcel, LTL, ocean, and air freight
- Manage carrier performance, capacity planning, and cost optimization
- Lead RFPs, contract negotiations, and vendor selection
- Monitor shipping performance, delivery timelines, and cost metrics
- Establish and track operational KPIs
- Support forecasting and budgeting with operational insights and historical performance data
- Analyze trends and identify opportunities to improve service levels and reduce costs
- Lead continuous improvement initiatives
- Develop and implement SOPs across logistics, fulfillment, and partner operations
- Collaborate cross-functionally to streamline processes and eliminate inefficiencies
- Drive automation and system enhancements to reduce manual intervention and improve accuracy
- Report to the Chief Operations Officer
Requirements:
- 10+ years of experience in logistics, fulfillment, or supply chain operations, preferably in consumer products or high-growth environments
- Proven leadership in managing 3PLs, transportation networks, and order management systems
- Strong knowledge of ERP, WMS, EDI, and eCommerce platforms; NetSuite or similar systems preferred
- Advanced analytical and reporting skills, including proficiency in Excel and data visualization tools
- Experience with contract negotiation, RFP processes, and vendor management
- Demonstrated ability to lead cross-functional teams and influence stakeholders at all levels
- Strong problem-solving, organizational, and project management skill
- Role is open to candidates based in the United States
- Must be authorized to work in the U.S. or indicate whether employer sponsorship is required
Benefits:
- Bonus Opportunity
- 100% employer-paid medical, dental & vision coverage
- No cap on personal time off and paid company holidays
- Flexible scheduling during Spring & Summer season
- Up to 18 weeks paid parental leave
- 401(k) with a company match
- Monthly stipends to support remote work & self-care
- Flexible work model: working from home or from one of our offices
- Quarterly stipend for ILIA products
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