Director, Clinical Systems
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Job Description
Clinical technology director leading Mosaic Health’s clinical applications strategy, governance, integrations, and team. Advancing reliable systems for primary care, patient safety, and value-based care.
Responsibilities:
- Develop and execute the clinical applications strategy and roadmap supporting advanced primary care, value-based care, and organizational objectives
- Establish governance processes for clinical technology investments, enhancements, integrations, and lifecycle decisions
- Manage the portfolio of clinical applications, including EHR, care management, population health, telehealth, clinical workflow, decision-support, and patient engagement platforms
- Lead application selection, implementation, configuration, optimization, upgrades, migrations, consolidations, and transformation initiatives
- Monitor application performance, adoption, utilization, and support trends
- Partner with technology and data teams on interoperability, APIs, HL7, FHIR, clinical data quality, and reliable information exchange
- Collaborate with clinical and operational leaders to identify workflow challenges and technology-enabled solutions
- Facilitate governance forums and cross-functional decision-making
- Lead change management, stakeholder engagement, communication, training, and adoption strategies
- Manage strategic clinical technology vendor relationships, procurement, contracts, renewals, performance, and roadmaps
- Ensure compliance with HIPAA, HITECH, CMS requirements, interoperability regulations, privacy standards, and organizational policies
- Establish application controls, access governance, change-management practices, business continuity procedures, and audit readiness
- Identify and mitigate clinical, operational, technology, and vendor risks
- Build, develop, and lead a high-performing clinical applications team
- Establish performance expectations, operating standards, professional development plans, and resource allocation
- Establish KPIs and report on system reliability, adoption, user satisfaction, workflow efficiency, support performance, risks, priorities, and roadmap progress
- Evaluate and communicate clinical technology impact on care quality, patient safety, provider and patient experience, operational efficiency, and financial performance
Requirements:
- Bachelor’s degree in healthcare administration, nursing, informatics, business, information systems, or related field
- 10+ years of progressive leadership experience in healthcare operations, clinical informatics, healthcare technology, or workflow optimization
- At least 5 years in a senior leadership role
- Demonstrated experience leading enterprise clinical transformation or EHR optimization initiatives at scale
- Proven success driving cross-functional operational and technology initiatives in complex healthcare environments
- Strong understanding of ambulatory and/or population health clinical workflows
- Experience with change management, clinician stakeholder engagement, and adoption strategies
- Track record of translating technology capabilities into measurable clinical and operational outcomes
- Working knowledge of EHR platforms and clinical workflow configuration, particularly athena
- Familiarity with AI-enabled clinical tools, telehealth platforms, and digital health technologies and their integration into clinical workflows
- Understanding of population health platforms and care management tools
- Ability to translate workflow and technology concepts clearly across clinical, operational, and technical audiences
- Advanced degree preferred
- Certification or demonstrated proficiency in EHR workflow optimization preferred
- Experience implementing ambient AI documentation tools or AI-enabled clinical decision support preferred
- Background in Lean, Six Sigma, or equivalent preferred
- Experience in a multi-entity or integrated healthcare delivery system preferred
- Executive presence and ability to communicate clinical technology strategy to senior audiences
- Ability to drive adoption and behavior change across large, distributed clinical populations
- Ability to lead through managers and analysts, setting direction and holding teams accountable
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