Director, Deal Desk
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Job Description
Director of Deal Desk leading the operational function at Flock to enhance sales and pricing strategies. Collaborating across teams to drive effective deal management in a complex environment.
Responsibilities:
- Lead and mature the Deal Desk function at Flock.
- Own the operating model that governs complex and non-standard deals.
- Serve as a strategic partner to Sales, Finance, Legal, Pricing and Packaging, Systems, and Revenue Operations.
- Structure complex deals and set clear approval guardrails.
- Improve workflows and SLAs while coaching a team to operate as trusted advisors to the business.
Requirements:
- 10+ years of progressive experience in Deal Desk, Revenue Operations, Sales Operations, Finance, Pricing, or related commercial functions.
- 3+ years of people leadership experience, including building or leading a high-performing operational team.
- Demonstrated success supporting complex B2B technology or SaaS deal structures in a fast-moving environment.
- Strong judgment in balancing revenue acceleration, pricing discipline, process integrity, and customer outcomes.
- Deep familiarity with quoting, approvals, contract structure, and the broader quote-to-cash process.
- Strong analytical skills and the ability to use data to identify trends, diagnose friction, and improve decision-making.
- Proven ability to influence senior cross-functional stakeholders without relying on formal authority alone.
- Strong executive communication skills and the ability to translate complex tradeoffs into clear recommendations.
- Experience with Salesforce and related commercial systems; CPQ experience strongly preferred.
- Comfortable operating in ambiguity and shifting between strategic design work and hands-on problem solving.
Benefits:
- Flexible PTO: We offer non-accrual PTO, plus 11 company holidays.
- Fully-paid health benefits plan for employees: including Medical, Dental, and Vision and an HSA match.
- Family Leave: All employees receive 12 weeks of 100% paid parental leave. Birthing parents are eligible for an additional 6-8 weeks of physical recovery time.
- Fertility & Family Benefits: We have partnered with Maven, a complete digital health benefit for starting and raising a family. Flock will provide a $50,000-lifetime maximum benefit related to eligible adoption, surrogacy, or fertility expenses.
- Spring Health: Spring Health offers a variety of mental health benefits, including therapy, coaching, medication management, and digital tools, all tailored to each individual's needs.
- Caregiver Support: We have partnered with Cariloop to provide our employees with caregiver support.
- Carta Tax Advisor: Employees receive 1:1 sessions with Equity Tax Advisors who can address individual grants, model tax scenarios, and answer general questions.
- ERGs: We want all employees to thrive and feel like they belong at Flock. We offer four ERGs today - Women of Flock, Flock Proud, LEOs and Melanin Motion. If you are interested in talking to a representative from one of these, please let your recruiter know.
- WFH Stipend: $150 per month to cover the costs of working from home.
- Productivity Stipend: $300 per year to use on Audible, Calm, Masterclass, Duolingo and so much more.
- Home Office Stipend: A one-time $750 to help you create your dream office.
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